Operation Manual

Appendix C Safety, Handling, & Support 132
Can’t receive email
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Turn iPad o, and then on again. Press and hold the Sleep/Wake button for a few seconds until
a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the
Apple logo appears.
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If you use one or more computers to check the same email account, it may create a lock-out.
For more information, go to support.apple.com/kb/TS2621.
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Set up your email account directly on iPad instead of syncing it from iTunes. Go to Settings >
Mail, Contacts, Calendars, tap Add Account, then enter your account information. If iPad is
unable to locate your service provider’s settings when you enter your email address, go to
support.apple.com/kb/HT4810 for help setting up your account.
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If you have an iPad Wi-Fi + cellular model, turn o Wi-Fi so iPad connects to the Internet
through the cellular data network. Go to Settings > Wi-Fi, then turn o Wi-Fi.
For additional troubleshooting information, go to www.apple.com/support/ipad.
Can’t view email attachments
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View an attached le: Tap the attachment to open it in Quick Look. You may need to wait while
it downloads before viewing.
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Save an attached photo or video: Tap the attachment to open it in Quick Look. You may need to
wait while it downloads before viewing.
Quick Look supports the following document types:
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.doc, .docx—Microsoft Word
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.htm, .html—webpage
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.key—Keynote
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.numbers—Numbers
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.pages—Pages
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.pdf—Preview, Adobe Acrobat
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.ppt, .pptx—Microsoft PowerPoint
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.rtf—Rich Text Format
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.txt—text
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.vcf—contact information
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.xls, .xlsx—Microsoft Excel
For additional troubleshooting information, go to www.apple.com/support/ipad.
Sound, music, and video
If iPad doesn’t have sound or if video doesn’t play, try these steps.
No sound
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Make sure the iPad speaker isn’t covered.
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Make sure the Side Switch isn’t set to silent. See Volume button and Side Switch on page 10.
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If you’re using a headset, unplug it, then plug it in again. Make sure you push the plug all the
way in.
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Make sure the volume isn’t turned all the way down.
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Music on iPad might be paused. If you’re using a headset with a play button, try pressing the
play button to resume playback. Or from the Home screen, tap Music, then tap .