Operation Manual
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Planning for support
Overview
A deployment of Apple devices should include support. AppleCare oers support plans for
organizations of all sizes, including software deployment support and hardware coverage:
•
Mac computers with and OS X, iOS devices with iOS
•
AppleCare Help Desk Support
•
AppleCare OS Support
•
AppleCare for Enterprise
•
Just iOS devices
•
AppleCare for iOS device users
•
iOS Direct Service Program
•
Just Mac computers
•
AppleCare Protection Plan for Mac or Apple Display
You can choose the plans that t your organization’s needs. For more information, see the
AppleCare Professional Support website.
AppleCare Help Desk Support
AppleCare Help Desk Support provides priority telephone access to Apple’s senior technical
support sta. It includes a suite of tools to diagnose and troubleshoot Apple hardware, which
can help institutions manage their resources more eciently, improve response time, and reduce
training costs. AppleCare Help Desk Support covers an unlimited number of support incidents
for hardware and software diagnosis and troubleshooting, and issue isolation for iOS and OS X
devices. Learn more at the AppleCare Help Desk Support website.
AppleCare OS Support
AppleCare OS Support includes AppleCare Help Desk Support, in addition to incident support.
AppleCare OS Support includes support for system components, network conguration, and
administration; integration into heterogeneous environments; professional software applications,
web applications, and services; and technical issues requiring the use of command-line tools for
resolution. Learn more at the AppleCare OS Support website.
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