Specifications

Troubleshooting Symptom Charts /Print Quality - 5
Print Quality
Compressed first or
second line
1 Check position of paper behind printer to ensure there isn’t
anything blocking paper entry or exit.
2 Replace main board.
Print is darker or
lighter on one side
Remove or install shims. See the Shims topic in the Additional
Procedures chapter.
Top row of dots
missing on printout
Perform “Ribbon Adjustment” (refer to Adjustments).
Power light on, no
printing
1 Verify that ribbon frame assembly rides on the spiral ridge
on color ribbon cam (see Adjustments).
2 Remove dot head and verify that pins in the connector on dot
head board are not bent.
3 Go to “Indicator Lights” (see Flowcharts).