User Guide

Troubleshooting Symptom Charts/ Modem Dropping Connection - 41
speed.) If the problem continues, contact the phone company
to report the bad phone line.
2 With call waiting active, an incoming call can interrupt the
connection. Disable call waiting using AT commands placed in
the init string of the dialup application. Usually the string is
*70.
3 Servers sometimes develop problems that disconnect users
without explanation. Try calling back later or use an
alternate number if one is available.
4 Reseat the modem. If the problem persists, replace the
modem.
User Disconnected
After Period of Time
Some services or software packages have a feature that will
disconnect the user after a set period of time. Either increase this
time setting or disable the feature if possible. Contact the ISP or
network administrator for more information.
You are Left Waiting
for a Callback
1 Contact the network administrator to verify the callback
number you are using is correct and then try again.
2 If there is an attempt to callback but the connection fails,
verify you are using the correct modem script and then try
again.