User Guide

Troubleshooting Symptom Charts/ Modem Dialing Problems - 39
Modem Cannot Dial
Out
1 Open the modem control panel and make sure the modem type
selected is iMac Internal 56K, (or Apple iMac internal
modem in the Earthlink setup screen) the sound is On, and the
dialing is set to Tone. At this point, leave the ignore dial tone
setting unselected.
2 Verify you have the correct CCL selected. If the problem
persists, reinstall the CCL file.
3 Can you get a normal dial tone with the modem?
Yes: Go to the next step.
No: Some voice mail systems use a beeping dial tone to notify
the user of waiting messages, which can affect the modem
connection. Open the modem control panel and select Ignore
Dial Tone.
4 If you get an error message that the modem is not found,
verify that the modem card is installed and properly seated. If
the problem persists, replace the modem card.
Modem Reports an
Error When Dialing
Out
Make sure the correct driver is installed and the correct CCL is
selected and that they are not corrupted. If necessary, reinstall
the driver and/or CCL. If the problem persists, reinstall the
system software.
Computer Freezes
When Modem Dials
Enable only the Mac OS files in the Extensions Manager and any
modem drivers needed. If the problem persists, reinstall the
system software.