User Guide

Troubleshooting Symptom Charts/ Hard Drive Problems - 29
Hard Drive Problems
Hard drive doesn’t
spin or the hard drive
doesn’t appear on the
desktop.
1 Corrupted drivers. Can you see the hard drive using Drive
Setup 1.5.1?
Yes: Use Drive Setup 1.5.1 to reinstall the software drivers for the
hard drive. If the problem persists, use Drive Setup 1.5.1 to
reinitialize the hard drive. (See TIL article # 22206 for
instructions.) Warning: You will lose all data on the hard drive
when you reinitialize it. Backup the data first if possible.
No: Go to next step.
2 If you don’t see the hard drive using Drive Setup:
- Check all cable connections to and from the hard drive.
- Replace the hard drive/CD data cable.
- Replace the hard drive.
- Replace the hard drive power cable