Repair manual

Troubleshooting Symptom/Cure Tables: System Problems After Startup - 57
The phone number is
wrong.
Verify the phone number of the server you’re trying to
call. Dial the number using a regular telephone and
listen for the “whistle” of a modem. Make sure you’re
calling the type of server for which you’ve set up Remote
Access.
You don’t have access to the
server.
If you don’t have access to the server, you may get an
Authentication Failed message. Make sure you are a
registered user on the server or that the server is set up
for guest access. If trying to connect as a registered user,
verify that you’ve entered your name and password
correctly. Some servers require passwords that are
case-sensitive, meaning capitalization matters.
Pauses in dialing are
required.
You may need to create pauses while the number is being
dialed. Insert a comma between parts of the number
where a pause might be needed. Inserting a comma
lengthens the pause. For example, the following entries
cause Remote Access to dial “9” to get an outside line and
then pause before dialing the rest of the number:
9, 555-1234
This table should help you troubleshoot and fix a modem that is recognized and able to
dial out, but is having trouble connecting. The table is divided into different sections,
each with its own symptom and cure(s). Find your symptom and then follow the
instructions under the “Possible Fix” column to resolve the problem. Note: It is a
good idea to check the Activity Log (accessible via the Remote Access menu) to see if
there is an explanation for the failed connection attempt.
Possible Cause Possible Fix