Repair manual

Troubleshooting Symptom/Cure Tables: System Problems After Startup - 54
Modem Dialing Problems
If the modem is having problems dialing out, refer to the table below for possible fixes.
The table is divided into different sections, each with its own symptom and cure(s).
Find your symptom and then follow the instructions under the “Possible Fix” column
to resolve the problem.
Note: A good first step in troubleshooting a modem problem is
to verify the modem connection as explained in “Testing the Modem” earlier in this
chapter.
Possible Cause Possible Fix
No Dial Tone: If the system gives you a No Dial Tone error message, refer to this sec-
tion of the table.
The phone line is not con-
nected.
Is the phone line connected securely to the computer and
to the wall jack?
Yes: Go to the next step.
No: Reconnect the phone line at both ends and try again.
The phone line is dead. Plug a phone into that line. Do you get a dial tone?
Yes: There does not appear to be a problem with the
phone line. Test the modem as explained in “Testing
the Modem” earlier in this chapter.
No: Report the dead phone line to the phone company.
There is a problem with
the modem.
Reseat the modem. If the problem persists, replace the
modem.
Modem Cannot Dial Out: If there is a dial tone, but the user cannot dial out with the
modem, refer to this section of the table.
The modem settings are
incorrect.
Open the modem control panel and make sure the modem
type selected is iMac Internal 56K, (or Apple iMac
internal modem in the Earthlink setup screen) the sound
is On, and the dialing is set to Tone. At this point, leave
the ignore dial tone setting unselected.
The incorrect CCL file is
selected or it is damaged.
Verify you have the correct CCL selected. If the problem
persists, reinstall the CCL file.
There is a problem with
the phone line or dial tone
settings.
Can you get a normal dial tone with the modem?
Yes: Go to the next step.
No: Some voice mail systems use a beeping dial tone to
notify the user of waiting messages, which can affect
the modem connection. Open the modem control panel
and select Ignore Dial Tone.
The modem is loose or
missing.
If you get an error message that the modem is not found,
verify that the modem is installed and properly seated. If
the problem persists, replace the modem.