iMac User’s Guide Includes setup, usage, and troubleshooting information for your iMac computer
K Apple Computer, Inc. © 2006 Apple Computer, Inc. All rights reserved. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Apple. The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws.
Other company and product names mentioned herein are trademarks of their respective companies. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products. Manufactured under license from Dolby Laboratories. “Dolby,” “Pro Logic,” and the double-D symbol are trademarks of Dolby Laboratories.
Contents 9 10 11 15 18 Chapter 1: Getting Started What’s in the Box Setting up Your iMac Next Steps Putting Your iMac to Sleep or Shutting It Down 19 20 22 24 26 28 29 30 31 32 33 33 Chapter 2: Getting to Know Your iMac Front View A Front View B Back View A Back View B Learning About Mac OS X Getting Answers Using Mac Help Customizing Your Desktop and Setting Your Preferences Connecting a Printer Keeping Your Software Up to Date Connecting to a Network Using the Internet 5
34 Transferring Files to Another Computer 35 Using Applications 35 When an Application Doesn’t Respond 37 Chapter 3: Using Your iMac 38 Using Mighty Mouse 41 42 47 51 52 54 55 57 59 61 63 68 Keyboard Controls Using the Apple Remote and Front Row Using the Built-in iSight Camera Understanding AirPort Extreme Wireless Networking Using Bluetooth Wireless Technology Connecting to an Ethernet Network Using Audio Devices Connecting External Displays, Televisions, and Video Devices Using High-Speed Universal Seri
9 80 82 83 86 87 Chapter 5: Troubleshooting Problems That Prevent You from Using Your iMac Reinstalling the Software That Came with Your iMac Other Problems Locating Your Product Serial Number Using Apple Hardware Test 89 Appendix A: Specifications 91 91 93 94 94 95 95 98 98 98 Appendix B: Safety, Use, and Care Information Safety Instructions for Setting Up and Using Your iMac Connectors and Ports Laser Information High-Risk Activities Warning Avoid Hearing Damage Understanding Ergonomics Cleaning Your
99 101 103 104 Appendix C: Connecting to the Internet Gathering the Information You Need Using Network Setup Assistant to Connect Troubleshooting Your Connection 107 Communications Regulation Information 111 Index 8 Contents
1 Getting Started 1 Congratulations on purchasing your new iMac. This chapter contains instructions for setting up your computer. Your iMac has been designed so that you can set it up quickly and start using it right away. If you have never used an iMac or are new to Macintosh computers, read this section for instructions on getting started. Important: Read all of the installation instructions and safety information (see page 91) before you plug your computer into a wall socket.
What’s in the Box Your iMac comes with an Apple keyboard, a Mighty Mouse, an Apple Remote, and an AC power cord.
Setting up Your iMac Follow the steps on the next couple of pages to set up your iMac. Step 1: Pass the power cord through the hole in the stand and plug it into the power port on the back of your iMac.
Step 2: To access the Internet or a network, connect one end of an Ethernet cable to the iMac and the other end to a cable modem, DSL modem, or a network. G If you are joining or setting up a wireless network, see Appendix C, “Connecting to the Internet,” on page 99.
Step 3: Connect the keyboard and mouse cables. d d d Using a Wireless Keyboard and Mouse If you purchased an Apple Wireless Keyboard and Apple Wireless Mouse with your iMac, see the instructions that came with the keyboard and mouse to set them up and use them with your computer.
Step 4: Press the power (®) button to turn on your iMac.
Next Steps The first time you turn on your iMac, Setup Assistant starts. Setup Assistant helps you enter your Internet and email information and set up a user on your iMac. If you already have a Mac, Setup Assistant can help you automatically transfer files, applications, and other information from your previous Mac to your new iMac. Transferring Information to Your iMac Setup Assistant makes it easy to copy your saved settings, files, and folders from your old Mac.
If you don’t use Setup Assistant to transfer information when you first start up your iMac, you can do it later using Migration Assistant. Open the Applications folder, open Utilities, and double-click the Migration Assistant icon. Note: If you transfer information later using Migration Assistant, make sure FileVault is turned off on the older computer. To turn off FileVault, choose Apple () > System Preferences, click Security, and follow the onscreen instructions.
More Information If you would like more information, see the following: To learn about... See... Shutting down your iMac or putting it to sleep “Putting Your iMac to Sleep or Shutting It Down” on page 18. Using the different parts of your iMac and performing some common tasks Chapter 2, “Getting to Know Your iMac,” on page 19. Finding the additional information available in the onscreen help “Getting Answers Using Mac Help” on page 29.
Putting Your iMac to Sleep or Shutting It Down When you have finished working with your iMac, you can put your computer to sleep or shut it down. Put Your iMac to Sleep If you will be away from your iMac for less than a few days, put the computer to sleep. When your iMac is in sleep, its screen is dark and a small white light below the lowerright corner of the display pulsates. You can quickly wake your iMac and bypass the startup process.
2 Getting to Know Your iMac 2 This chapter gives you some basic information you’ll need to know about your iMac. Read on for an overview of the different parts of your iMac and the features of Mac OS X, including information about common tasks such as getting answers when you need help, customizing the way your desktop looks, connecting to a printer, using the Internet, and more.
Front View A Slot-loading optical disc drive Built-in speakers Power indicator light Remote rest - Volume controls C Media Eject key Apple Remote 20 Chapter 2 Getting to Know Your iMac Mighty Mouse
Slot-loading optical disc drive Your iMac has a SuperDrive, which can read CD-ROM discs, photo CDs, standard audio discs, DVD discs, and DVD movies. The SuperDrive can also write music, documents, and other digital files to CD-R, CD-RW, DVD±R, DVD±RW, and DVD+R Double Layer (DL) discs. Built-in speakers Listen to music, movies, games, and multimedia. Power indicator light A white light indicates your iMac is in sleep. When your iMac is on, this light is off.
Front View B Built-in microphone Built-in iSight camera Built-in infrared (IR) receiver Ambient light sensor Built-in speakers d USB ports Apple Keyboard 22 Chapter 2 Getting to Know Your iMac Camera indicator light
Camera indicator light A green indicator light illuminates when the camera on your iMac is displaying video or when Photo Booth is open. Built-in iSight camera Video conference with friends, family, and colleagues over broadband using the iChat AV application or snap pictures with the Photo Booth application. - Built-in microphone Record sounds directly on your iMac or talk with friends live over broadband using the included iChat AV application.
Back View A £ Mini-DVI port G Ethernet port (10/100/1000Base-T) , Audio line-in port f optical out d Headphone out/ optical audio out port USB 2.
£ Mini-DVI (video out) port Use a Mini-DVI to DVI Adapter to connect your iMac to an Apple flat-panel display or other display that has a DVI connector. Connect to an external monitor or projection device that uses a VGA connector with a Mini-DVI to VGA Adapter. You can also use a Mini-DVI to Video Adapter for composite and S-video support to connect to a TV, VCR, or other video device. Adapters are available at www.apple.com/store.
Back View B Power port Security slot ® Power button Memory access 26 Chapter 2 Getting to Know Your iMac
≤ Power port Connect your iMac computer’s power cord. Security slot Attach a lock and cable to prevent theft (available at www.apple.com/store). ® Power button Turn on your iMac or put it to sleep. Press and hold to reset during troubleshooting. Memory access Your iMac comes with at least 512 megabytes (MB) of 667 MHz, PC2-5300 Double Data Rate 2 (DDR2) SO-DIMMs. You can add more memory to your iMac, up to a total of 2 GB.
Learning About Mac OS X Your iMac comes with Mac OS X “Tiger” and the award-winning iLife suite of applications. You can learn more about Mac OS X and iLife in the Welcome to Tiger booklet that came with your iMac. Also open Mac Help (see page 29) and browse the information there. You’ll find plenty of information for new users, experienced users, and people switching to the Mac.
Getting Answers Using Mac Help Most of the information about using your iMac is available in Mac Help. To open Mac Help: 1 Click the Finder icon in the Dock (the bar of icons along the edge of the screen). 2 Choose Help > Mac Help (click the Help menu in the menu bar and choose Mac Help). 3 Click in the search field, type a question, and press Return on your keyboard.
Customizing Your Desktop and Setting Your Preferences You can quickly make your desktop look the way you want using System Preferences. Choose Apple () > System Preferences from the menu bar. As you get to know your iMac, explore the other system preferences. System Preferences is your command center for most settings on your iMac. For more information, choose Help > Mac Help and search for “System Preferences” or for the name of a specific preference.
Connecting a Printer You can connect most printers using a USB cable; others require a network connection, such as Ethernet. If you have an AirPort Express or AirPort Extreme Base Station, you can connect a USB printer to the base station (instead of connecting it to your computer) and print wirelessly. Follow the instructions that came with your printer to install any required software and connect the printer. The drivers for most printers are built into Mac OS X.
Keeping Your Software Up to Date You can connect to the Internet and automatically download and install the latest free software versions, drivers, and other enhancements from Apple. When you are connected to the Internet, Software Update checks Apple’s Internet servers to see if any updates are available for your computer. Your iMac is set to automatically check once a week but you can set it to check daily or monthly. You can also check for updates manually.
 For more information, search for “Software Update” in Mac Help.  For the latest information about Mac OS X, go to the Mac OS X website at www.apple.com/macosx. Connecting to a Network If you want to connect your iMac to an Ethernet network, a cable modem, a DSL modem, or a wireless network, see “Connecting to an Ethernet Network” on page 54 and “Understanding AirPort Extreme Wireless Networking” on page 51 for information about setting up an Ethernet or AirPort connection.
Transferring Files to Another Computer You have several ways to transfer files or documents to or from your iMac. Â You can easily transfer files using Setup Assistant. For more information, see “Transferring Information to Your iMac” on page 15. Â You can transfer files via the Internet using .Mac or another Internet account. Go to www.mac.com for more information. Â If your iMac is connected to an Ethernet network, you can transfer files to another computer on the network.
Using Applications Your iMac comes with iLife applications and other software applications for sending email, surfing the Internet, chatting online, organizing music and digital photos, making movies, and much more. For information about these applications, open the application, then open Mac Help for the application. When an Application Doesn’t Respond On rare occasions, an application may “freeze” on the screen.
3 Using Your iMac 3 This chapter provides instructions for using the many built-in features and capabilities of your iMac, so you can get the most out of your computer.
To learn what you can do with your iMac, start with the information in this chapter. Information can also be found in Mac Help and on the iMac Support website at www.apple.com/support/imac/. Using Mighty Mouse Your iMac comes with Mighty Mouse, which has touch-sensitive technology under the top shell to detect where you’re clicking.
Configuring Mighty Mouse Mighty Mouse is preconfigured to launch Dashboard from the scroll ball button and Exposé from the side buttons, but you can configure a number of custom options: Â Configure the scroll ball button to launch Application Switcher, then move from one task to another with a scroll. Â Set any button to start a new Spotlight search and find what you’re looking for. Â Change the side buttons from displaying all windows in Exposé to displaying only the windows in the current application.
To open Keyboard & Mouse preferences: 1 Choose Apple (K) > System Preferences. 2 Click Keyboard & Mouse, and then click Mouse. More Information About Mighty Mouse More information about configuring and using your Mighty Mouse is available in Mac Help. Choose Help > Mac Help and search for “Mighty Mouse.
Keyboard Controls Use your keyboard to perform actions such as adjusting the volume or ejecting a disc. Mute key Media Eject key Volume Down key Volume Up key Press the F15 key on your keyboard to increase the brightness of the display; press F14 to decrease brightness. Use Exposé to manage the windows on your screen. To see all your open windows at once, press F9. To see all the windows open in the current application, press F10. To hide the open windows and see the desktop, press F11.
To leave Front Row and return to the Finder, press any alphabetic key on the keyboard. To find keyboard shortcuts for other procedures and applications, choose Help > Mac Help from the menu bar and search for “keyboard shortcuts.” For more information about the Apple Remote, see “Using the Apple Remote and Front Row” next. Using the Apple Remote and Front Row Your Apple Remote works with the Front Row application and the built-in infrared (IR) receiver.
When you are not using the remote, conveniently stow it using the Apple Remote rest, located on the right side of your iMac as shown in the illustration. Warning: The iMac contains a small magnet to rest your Apple Remote when it’s not in use. To preserve the data on an external hard disk, memory card, iPod, or other magnetic media, avoid bringing them close to the magnet.
To use your Apple Remote: Â Press the Menu (») button to open Front Row. Â Use the Menu (») button to return to the previous menu when you’re navigating through Front Row. Â Press the Volume Up (∂) and Volume Down (D) buttons to move through the Front Row menu options or adjust the volume. Â Use the Select/Play/Pause (’) button to select an option from the Front Row menu. Â Press the Select/Play/Pause (’) button to play or pause a song, slideshow, or movie.
Pairing Your Apple Remote If you have multiple computers or other devices with built-in IR receivers in a room (for example, more than one iMac in a home office or lab), you can “pair” your Apple Remote with a specific computer or device. Pairing sets up the receiving computer or device so it’s controlled by only one remote. To pair your Apple Remote with your iMac: 1 Move very close to your iMac (within 3 to 4 inches). 2 Point the Apple Remote at the Apple logo on the front of your iMac.
Replacing the Apple Remote Battery The Apple Remote includes a CR 2032 battery, which you can replace when needed. Press this button with a small blunt object to partially eject the battery compartment. M EN U Positive side (+) faces up. Pull the battery compartment free. To replace the battery: 1 Open the battery compartment by pressing the button with a small object, as described in the illustration above. 2 Pull the battery compartment out and remove the battery.
Using the Built-in iSight Camera Your iMac has a built-in iSight camera that you can use to take pictures with Photo Booth, create movies with iMovie HD, or video chat with your friends and family over the Internet using iChat AV. Microphone Camera indicator light iSight camera Taking Pictures with Photo Booth Use Photo Booth to take pictures and add fun visual effects such as sepia, stretch, pop art, glow, colored pencil, and many more.
To use a picture as your buddy picture or account picture: 1 Open Photo Booth and take a picture. 2 Select the picture you’d like to use as your buddy or account picture. 3 Click the Buddy Picture or Account Picture icon to automatically update your picture. More information about Photo Booth is available in Mac Help. Choose Help > Mac Help, then choose Library > Photo Booth Help. Using Your iSight Camera with iMovie HD You can capture live video from your built-in iSight camera directly into iMovie HD.
Video Conferencing with iChat AV Open iChat AV and click on the video icon to turn on the iSight camera. The green indicator light tells you iSight is on. Click the video icon of a buddy and you’re ready to video conference with other iChat AV users in real-time full-motion video. Your iMac also has a built-in microphone, so you have both voice and video for your iChat AV video conference. To use iSight to video conference, you must have the following: Â A .
Video Conferencing with More Than One Buddy You can video conference with up to three buddies at once. One buddy “hosts” the video conference, and the others participate. To start a video conference with more than one buddy: 1 Open iChat AV. 2 Hold down the Command (x) key while you select the buddies you want to invite. 3 Click the Camera button at the bottom of your buddy list. Turning Off the iSight Camera To turn off iSight, close the active iChat window.
Understanding AirPort Extreme Wireless Networking Your iMac has built-in AirPort Extreme technology, which offers an easy and affordable way to provide wireless Internet access. AirPort uses wireless local area network (LAN) technology for wireless communication between multiple computers. You can access the Internet, transfer files, play multiplayer games, and more.
Note: You need an AirPort Express or AirPort Extreme Base Station and Internet access (fees may apply). Some Internet service providers aren’t compatible with AirPort. Range may vary with site conditions. More Information About AirPort To purchase an AirPort Express or AirPort Extreme Base Station, visit an Apple Authorized Reseller, an Apple Store retail location, or the online Apple Store at www.apple.com/store. More information about AirPort is available in AirPort Help.
With Bluetooth wireless technology, you can do the following: Â Exchange files between Bluetooth enabled computers and devices, even Mac to PC. Â Synchronize data between your iMac and a Bluetooth enabled PDA. Using iSync, you can perform a hot sync operation without cables or send your business card or calendar events directly to a colleague’s PDA. Â Use a Bluetooth wireless printer, keyboard, mouse, or headset.
More Information About Bluetooth Wireless Technology To get help using Bluetooth technology, open the Bluetooth File Exchange utility (located in the Utilities folder within the Applications folder) and choose Help > Bluetooth Help. You can also visit the Apple website at www.apple.com/bluetooth.
More Information About Using Ethernet More information is available in Mac Help. Choose Help > Mac Help and search for “Ethernet” or “network.” For information about networking products you can use with your iMac, see the Macintosh Products Guide at www.apple.com/guide. Using Audio Devices Your iMac comes with built-in stereo speakers, a combination headphone out/optical audio out (f ) port, and an analog audio line-in (,) port.
Audio Line-In Port You can connect external powered microphones or other audio equipment to the analog audio line-in (,) port on the back of the iMac for importing audio. Use the Sound pane of System Preferences to select the audio input or output device you want to use. , Audio line-in port More Information About Using Audio More information about using audio is available in Mac Help (see page 29). Choose Help > Mac Help and search for “audio” or “music.
Connecting External Displays, Televisions, and Video Devices Your iMac has a mini-DVI video out (£) port that you can use with an adapter to connect an external DVI display, an external VGA display or projector, or a TV, video projector, or VCR. Refer to the following chart to find the right adapter for your needs.
To purchase an adapter, visit an Apple Authorized Reseller, an Apple Store retail location, or the online Apple Store at www.apple.com/store. To connect an external display or projector: 1 Turn on the external display or projector. 2 Connect the adapter to the video port on the external display or projector. 3 Connect the mini-DVI end of the adapter to the mini-DVI video (£) port on your iMac.
Using High-Speed Universal Serial Bus (USB) 2.0 Your iMac comes with five USB (d) ports (three high-speed USB 2.0 ports on the back of the iMac and two USB 1.1 ports on the keyboard), which you can use to connect many types of external devices, including a printer, scanner, iPod, digital camera, game pad, joystick, keyboard, or floppy disk drive. USB makes it easy to connect a peripheral—and once you connect it, it’s ready to use.
Note: Apple has included software to work with many USB devices. When you connect a USB device, if your iMac cannot find the correct software, install the software that came with the device or check the manufacturer’s website for the latest software. Using Multiple USB Devices at the Same Time If all of your USB ports are being used and you want to connect more USB devices, you can purchase a USB hub.
Connecting FireWire Devices Your iMac has two FireWire 400 (H) ports. FireWire lets you easily connect and disconnect external high-speed devices—such as digital video cameras, printers, scanners, and hard disks. You can connect and disconnect FireWire devices without restarting your iMac.
Using FireWire Devices To use a FireWire device with your iMac, simply connect the device to the FireWire (H) port. Apple has already included software to work with many FireWire devices. When you connect a FireWire device, if your iMac cannot find the correct software, you can install the software that came with the device or check the device manufacturer’s website for the latest software. Note: The FireWire (H) port is designed to provide power for FireWire devices (up to a total of 8 watts).
Using Your Optical Drive The optical drive in your iMac is a SuperDrive. Use the SuperDrive to install software from CDs and DVDs, play music from audio CDs, and play DVD movies. You can also burn your home movies to make video DVDs that can be played in most home DVD players. You can burn music CDs that can play in most CD players, and save documents or other digital files to blank CD-R, CD-RW, DVD±R, DVD±RW, and DVD+R Double Layer (DL) discs using the Finder.
Inserting a CD or DVD Disc To install or use programs from a CD or DVD disc, follow these steps: 1 Place the disc into the SuperDrive with the label facing you. 2 When the icon for the disc appears on the desktop, the disc is ready to use. Note: Some DVD discs are two-sided so you can insert them either way.
Ejecting a Disc To eject a disc, do one of the following: Â Drag the disc icon to the Trash. Â Press and hold the Media Eject (C) key on the keyboard until the disc ejects. If you can’t eject the disc, quit any applications that may be using the disc and try again. If that doesn’t work, restart your iMac while holding down the primary button on your Mighty Mouse. Playing DVD Discs To play a DVD, insert the DVD disc. DVD Player opens and starts playing the disc.
Recording CD-R and CD-RW Discs You can record music on CD-R or CD-RW discs right from your iTunes library. To record music to a CD-R or CD-RW disc using iTunes: 1 Click the iTunes icon in the Dock. 2 Select the playlist you want to record. 3 Insert a blank disc. (For highest compatibility with CD players, use a CD-R disc.) 4 At the top of the iTunes window, click Burn CD. To copy your files and folders onto CD-R and CD-RW discs using the Finder: 1 Insert a blank disc in the SuperDrive.
Recording Information on a DVD Your iMac has a SuperDrive, so you can record your own home movies on a blank DVD+R DL, DVD±RW, or DVD±R disc. You can also record other kinds of digital data (for example, you can back up your files). To record data to a DVD disc using the Finder: 1 Insert a blank DVD+R DL, DVD±RW, or DVD±R disc in the drive. 2 In the dialog that appears, enter a name for the disc and select a format. 3 Double-click the DVD icon that appears on the desktop and drag files and folders to it.
Securing Your iMac Use a locking cable and the built-in security slot to secure your iMac. Security slot You can purchase a locking cable from an Apple Authorized Reseller, an Apple Store retail location, or the online Apple Store at www.apple.com/store. For more information about the software security features of your iMac, including user passwords and file encryption, see Mac Help. Choose Help > Mac Help and search for “security” or “multiple users.
4 Installing Memory 4 This chapter provides information and instructions about installing memory in your iMac. Your iMac comes with at least 512 megabytes (MB) of Double Data Rate 2 (DDR2) Synchronous Dynamic Random Access (SDRAM) memory installed. You can add 512 MB or 1 gigabyte (GB) memory modules to your iMac for a maximum of 2 GB of memory.
Installing Additional Memory Your iMac has two memory slots, a top slot and a bottom slot, that you access by removing the door under the stand. You can add an additional 512 MB or 1 GB memory module to the bottom slot and you can remove the memory module in the top slot to replace the installed memory. You can purchase additional Apple memory for your iMac at an Apple Authorized Reseller, an Apple Store retail location, or the online Apple Store at www.apple.com/ store.
4 Raise the stand and use a Phillips #2 screwdriver to loosen the two captive screws on the memory access door by turning them counter-clockwise. Raise stand Memory access door Phillips screwdriver 5 Remove the memory access door and set it aside.
Bottom slot Memory module Memory module installed 6 Insert the memory module into the bottom slot with the notch facing left as shown in the illustration. 7 Press the memory module firmly and evenly into the compartment. You’ll hear a slight click when the memory is seated correctly.
8 Replace the memory access door using a Phillips #2 screwdriver to tighten the screws. Warning: Remember to replace the memory access door after you install memory. Your iMac won’t function properly without the memory access door. Raise stand Memory access door Phillips screwdriver 9 Holding each side of your iMac, turn the computer right side up, and then reconnect the cables and power cord. 10 Press the power (®) button on the back of your iMac to turn it on.
Replacing the Memory in the Top Slot First, turn your iMac off, disconnect the cables and power cord, lay it down, and remove the memory access door following the instructions on page 70. To install memory in the top slot: 1 Pull the two levers on each side of the memory compartment to eject the installed memory module. 2 Remove the memory module from your iMac.
3 Insert the new memory module into the top slot with the notch facing left as shown in the illustration. 4 Press the memory module firmly and evenly into the compartment. You’ll hear a slight click and the levers will close slightly when the memory is seated correctly. 5 Push the levers until they are fully closed.
6 Replace the memory access door using a Phillips #2 screwdriver to tighten the screws. Warning: Remember to replace the memory access door after you install memory. Your iMac won’t function properly without the memory access door. Raise stand Memory access door Phillips screwdriver 7 Holding each side of your iMac, turn the computer right side up, and then reconnect the cables and power cord. 8 Press the power (®) button on the back of your iMac to turn it on.
Making Sure Your iMac Recognizes the New Memory After installing memory, check whether the computer recognizes the new memory. To check the memory installed in your iMac: 1 Start up your iMac. 2 When you see the Mac OS desktop, choose Apple () > About This Mac. Total memory installed in your iMac The total includes the amount of memory that originally came with your iMac plus the new memory you installed.
If your iMac doesn’t recognize the memory or it doesn’t start up correctly, shut it down and check the installation instructions again to make sure that the memory is compatible with your iMac and that it is installed correctly. If you still have problems, remove the memory and consult the support information that came with the memory or contact the vendor who provided the memory.
5 Troubleshooting 5 Occasionally you may have problems while working with your iMac. This chapter gives you some solutions to try when you have a problem. This chapter provides solutions to problems that prevent you from working with your iMac, such as a system freeze or an iMac that won’t start up. You can find more troubleshooting information in Mac Help (see page 29) and on the Apple Service and Support website at www.apple.com/support.
 Any new hardware (such as additional memory or a peripheral) that you connected or installed. Warning: Do not attempt to open your iMac except to install memory. If your iMac needs service, consult the service and support information that came with your computer for instructions about how to contact an Apple Authorized Service Provider or Apple for service. Your iMac doesn’t have any user-serviceable parts, except the memory.
To get support and contact information for the software that came with your iMac, go to www.apple.com/guide. If the problem occurs frequently, you may need to reinstall your system software (see “Reinstalling the Software That Came with Your iMac” on page 82). If the iMac freezes during startup or you see a flashing question mark  Wait a few seconds. If your iMac doesn’t start up after a brief wait, shut it down by pressing and holding the power (®) button for about 5 seconds, until the iMac shuts down.
 If that doesn’t work, unplug the power cord and wait at least 30 seconds. Plug the power cord back in and press the power (®) button again to start up your iMac.  If you are still unable to start up your iMac, see the service and support information that came with your iMac for information about contacting Apple for service. Reinstalling the Software That Came with Your iMac Use the software installation discs that came with your iMac to reinstall Mac OS X and the applications that came with your iMac.
Installing Applications To install only the applications that came with your iMac, follow the steps below. Your iMac must first have Mac OS X installed. To install applications: 1 Back up your important files. 2 Insert the Mac OS X Install Disc 1 that came with your iMac. 3 Double-click “Install Bundled Software only.” 4 Follow the onscreen instructions. 5 After selecting the destination disk for installation, continue following the onscreen instructions.
 Classic (or Mac OS 9) applications are not compatible with your computer and do not open. If you have a problem with an application  For a problem with software from a manufacturer other than Apple, contact the manufacturer. Software manufacturers often provide updates to their software on their websites. You can check for and install the latest Apple software using the Software Update pane of System Preferences.
 For more information about using and troubleshooting AirPort, choose Help > Mac Help, then choose Library > AirPort Help. If you have a problem with your Internet connection  Make sure your network cable is connected and functioning properly.  If you are using a dial-up Internet connection, make sure that your telephone cord is plugged into the port on the external modem (available separately) and not the Ethernet (G) port.
If you have a problem using your iMac or working with the Mac OS Â If the answers to your questions are not in this manual, look in Mac Help for instructions and troubleshooting information. In the Finder, choose Help > Mac Help. Â Check the Apple Support website at www.apple.com/support for the latest troubleshooting information and software updates. If your date and time settings get lost repeatedly You may need to have the internal backup battery replaced. The battery in your iMac isn’t user-replaceable.
Using Apple Hardware Test You can use Apple Hardware Test to help determine if there is a problem with your iMac computer’s hardware. To use Apple Hardware Test: 1 Disconnect all external devices from your iMac except the keyboard and mouse. If you have an Ethernet cable connected, disconnect it. 2 Insert the Mac OS X Install Disc 1 that came with your iMac. 3 Restart your iMac and hold down the “D” key as it starts up.
Specifications A Appendix A You can use System Profiler to find out detailed information about your iMac, such as the amount of built-in memory, hard disk size, devices connected, and the product serial number. To access the information in System Profiler, choose Apple () > About This Mac from the menu bar and then click More Info.
Click the triangles in the window to show and hide information in the different categories. More information is available on the Internet at www.apple.com/iMac/ and www.apple.com/support.
Safety, Use, and Care Information B Appendix B For your safety and the safety of your equipment, follow the rules in this appendix for cleaning and handling your iMac, as well as the guidelines for working more comfortably. Apple products are designed and evaluated to the latest information technology and audio video equipment safety standards. However, it’s important to follow the safety instructions on the product and in the documentation.
 Disconnect the power plug (by pulling the plug, not the cord) and disconnect the phone cord if any of the following conditions exists:  You want to add memory  The power cord or plug becomes frayed or otherwise damaged  You spill something into the case  Your iMac is exposed to rain or excess moisture  Your iMac has been dropped or the case has been damaged  You suspect that your iMac needs service or repair  You want to clean the case (use only the recommended procedure described later)  Your iMa
Important: Electrical equipment may be hazardous if misused. Operation of this product, or similar products, must always be supervised by an adult. Do not allow children access to the interior of any electrical product and do not permit them to handle any cables. Warning: Never push objects of any kind into this product through the ventilation openings in the case. Doing so may be dangerous and result in fire or a dangerous electric shock.
Laser Information Warning: Making adjustments or performing procedures other than those specified in your equipment’s manual may result in hazardous radiation exposure. Do not attempt to disassemble the cabinet containing the laser. The laser beam used in this product is harmful to the eyes. The use of optical instruments, such as magnifying lenses, with this product increases the potential hazard to your eyes. For your safety, have this equipment serviced only by an Apple-authorized service provider.
Avoid Hearing Damage Warning: Permanent hearing loss may occur if earbuds or headphones are used at high volume. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, then stop listening and have your hearing checked. The louder the volume, the less time required before your hearing can be affected.
You may have to raise your chair so that your forearms and hands are at the proper angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you can use a footrest with adjustable height and tilt to make up for any gap between the floor and your feet. Or you may lower the desktop to eliminate the need for a footrest. Another option is to use a desk with a keyboard tray that’s lower than the regular work surface. Shoulders relaxed 45–70 cm (18–28 in.
Display Arrange the display so that the top of the screen is slightly below your eye level when you’re sitting at the keyboard. The best distance from your eyes to the screen is up to you, although most people seem to prefer 18 to 28 inches (45 to 70 cm). Position the display to minimize glare and reflections on the screen from overhead lights and windows. Mouse Position the mouse at the same height as your keyboard and within comfortable reach.
Cleaning Your iMac Follow these guidelines when cleaning the outside of your iMac and its components: Â Shut down your iMac and disconnect all cables. Â Use a damp, soft, lint-free cloth to clean the iMac computer’s exterior. Avoid getting moisture in any openings. Do not spray liquid directly on the iMac. Â Don’t use aerosol sprays, solvents, or abrasives. Cleaning Your iMac Display To clean your iMac screen, do the following: Â Shut down your iMac and disconnect all cables.
Connecting to the Internet C Appendix C You can use your iMac to browse the World Wide Web, send email to friends and family, and conference in real time over the Internet. Use the information that follows to connect to the Internet. When you first start up Mac OS X, Setup Assistant helps you enter your Internet configuration information.
 Dial-up connection—An external modem is plugged into a USB (d) port on your computer and a telephone cable connects the modem to a telephone wall jack. Before you can connect to the Internet, you need to: 1 Set up an account with an ISP. You can find an ISP in your telephone directory. Look under “Internet access,” “Internet service,” or “online.” 2 Gather the connection information you need from your ISP or network administrator.
3 If you are using an external modem, plug the modem into a USB (d) port on your computer, and plug a phone cord into the port on the modem and into a telephone wall jack. If you are using a DSL or cable modem, follow the instructions that came with the modem to connect it to your computer. 4 Turn on your computer and enter information in Setup Assistant to configure your Internet connection.
To set up a DSL, cable modem, LAN, or AirPort Extreme wireless connection: First, choose your connection method (ask your system administrator or your ISP if you don’t know):  Manually  Using DHCP with a manual address  Using DHCP  Using BootP  PPP If you’re unsure which method to use, “Using DHCP” may be a good choice, because the network supplies most of the required information for you automatically.
If you selected “PPP” (for PPPoE connections), gather the following:  Service provider  Account name  Password  PPPoE service name The information below may be optional. Ask your ISP or system administrator if you need it.
Troubleshooting Your Connection If you have trouble with your Internet connection, you can try the steps in this section or you can use Network Diagnostics. To use Network Diagnostics: 1 Choose Apple () > System Preferences. 2 Click Network and then click “Assist me.” 3 Click Diagnostics to open Network Diagnostics. 4 Follow the onscreen instructions.
PPPoE Connections If you are unable to connect to your Internet service provider using PPPoE, make sure you have the correct information entered in Network preferences. Check System Preferences settings: 1 Choose Apple () > System Preferences. 2 Click Network. 3 Choose Network Port Configurations from the Show pop-up menu. 4 Drag Built-in Ethernet to the top of the Port Configurations list. 5 Choose Built-in Ethernet from the Show pop-up menu. 6 Click PPPoE. 7 Select “Connect using PPPoE.
Network Connections Make sure the Ethernet cable is plugged into your computer and into the network. Check the cables and power supplies to your Ethernet hubs and routers. If you have two or more computers attempting to share an Internet connection, be sure that your network is set up properly. You need to know if your ISP provides only one IP address or if it provides multiple IP addresses, one for each computer.
Communications Regulation Information FCC Compliance Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See instructions if interference to radio or television reception is suspected.
Bluetooth Information Europe–EU Declaration of Conformity FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant. The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz.
Singapore Wireless Certification VCCI Class B Statement Taiwan Wireless Statements Mouse Class 1 LED Information The Apple Mighty Mouse is a Class 1 LED product in accordance with IEC 60825-1 A1 A2. It also complies with the Canadian ICES-003 Class B Specification. Using an External USB Modem Taiwan Statement If you connect your iMac to a phone line using an external USB Modem, please refer to the telecommunications agency information in the guide that came with your modem.
Disposal and Recycling Information The backlight lamp in this product contains mercury. Dispose of it according to your local environmental laws and guidelines. For information about Apple’s recycling program, go to www.apple.com/environment/summary.html. European Union The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste.
Index Index A AirPort Extreme overview 51 problems using 84 setting up a connection 102 ambient light sensor 23 analog audio 56 Apple Remote buttons 44 keyboard equivalents 41 replacing the battery 46 using 43 applications freezing 35 using 35 assistants Migration Assistant 16 Network Setup Assistant 99 Setup Assistant 15, 33, 85 audio line-in port 25 B built-in microphone 23 built-in speakers 21, 23 built-in video camera.
Ethernet cable 54 port 25 using 54 Exposé 28 external hard disks 61 F FireWire connecting devices 61 ports 25 floppy disk drives 59 Force Quit 35 freezing up 80 Front Row application 42 opening 43 frozen application 35 G game pads 59 general safety 91 H hard disks 61 headphone out/optical audio out port 55, 65 headphones, speakers 25 I iChat application 23 112 Index buddy icon 50 buddy picture 50 installing 83 using built-in iSight 49 video conferencing 49 iDVD 67 iMac back view 24, 26 front view 20,
startup 81 computer won’t respond 80 computer won’t start up 81 connecting to Internet 104 date and time settings lost 86 ejecting a disc 85 Internet connection 85 with an application 84 Migration Assistant 16 Mini-DVI port 25 modem cable 54, 99 DSL 54, 99 mouse. See Mighty Mouse N network connections 106 Network Setup Assistant 99 O R operating system 28 optical disc drive 21, 63 RAM.
Startup Disk preferences 61, 81 turning off FileVault 16 turning off IR reception 45 System Profiler 89 T telephone dial-up connection 101 Tiger. See Mac OS X transferring files or documents 34 troubleshooting 79 TV 57 U updating software 32 USB connecting devices 59 hubs 60 ports 23, 25 using multiple devices 60 using DHCP option 102 114 Index V video camera.
