User guide

Is training available?

Yes, we offer daily online training sessions for our users, led by an experienced i>clicker trainer. See the Training section

of our website at www.iclicker.com to sign up for a training session. In-person training is available to qualified

instructors and most institutional adoptions where i>clicker is the centrally supported system on campus.

Are your clickers exclusive to one publisher?

No, i>clicker is supported by a large network of publishers. We have adopted a “non-exclusive” publisher approach,

so that you have the freedom to choose the textbook and clickers of your choice.

Is i>clicker hardware made of material that is recyclable and//or non toxic?

The i>clicker plastic and packaging are recyclable and all electronic components are ROHS (Restriction Of Hazardous

Substances)—which means no heavy metals (lead, Mercury, Cadmium, Chromium) and Organic ( polybrominated

Diphenyl Ethers or Polybrominated Biphenyl) substances. All items, of course, have to be recycled properly.

Is technical support available?

Yes, i>clicker technical support is available for instructors as well as students from 9:00 a. m. - 11:00 p.m. EST, Monday-

Friday. You can contact Technical Support Center toll free at 866-209-5698 or support@iclicker.com.

Why do some of my student's remote IDs not match the IDs that I see in the i>clicker and i>grader software?

Each i>clicker remote contains a unique remote ID that the i>clicker and i>grader software use to identify the remotes.

Until recently, each i>clicker remote contained a unique 21-bit ID, which allowed for roughly 2 million unique ID

combinations. There are now more than 2 million clickers in the market and in 2010 we ran out of 21-bit IDs. In order to

address the issue, our newest remotes now have a 24-bit remote ID which allows for roughly 16 million unique ID

combinations and will keep us going for many years to come.

The original i>clicker base receiver was designed to receive 21-bit remote IDs only. Therefore, when the i>clicker base

receives a vote from a remote with a 24-bit ID, the base translates that ID into a 21-bit ID. Technically, everything works

fine, except that the ID in the i>clicker and i>grader software does not exactly match the ID on the student remote. This

is why the remote ID in your software (the 21-bit ID) does not match the remote ID on the student remote (the 24-bit

ID).

The difference in the IDs does not impact your student voting data or grades. You can use the new 24-bit ID student

remotes with the old bases. Even though the old bases work with the new 24-bit ID remotes, beginning in 2011 we will

start replacing all old bases with updated bases that more accurately recognize the 24-bit remote IDs. The new base will

work seamlessly with the 21-bit ID remotes and the 24-bit ID remotes. The new base will also work with your existing

student and class data. You will simply remove the old base, plug in the new base, and get back to teaching. You will be

notified by your i>clicker sales representative about the upcoming base swap soon.

NOTE: If you have a base with firmware v03.03 or newer (see sticker on bottom of base), you will not experience this

issue. All bases with firmware v03.03 and newer have been updated to recognize the 24-bit remote IDs.

How can I upgrade my i>clicker software?

Current and new users of i>clicker can double-click the WebUpdate icon in the course folder to update both i>clicker

and i>grader applications. When you run WebUpdate, you will not lose your class data nor will your data be adjusted

or changed. You can run WebUpdate at any point during your course term; in fact we advise it. Both the Mac and PC

software folders contain the WebUpdate application. You may also download the latest software from