User guide

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FREQUENTLY ASKED QUESTIONS FOR

INSTRUCTORS FOR i>clicker

If you have a technical question and do not find your answer here, please contact our technical support team

at support@iclicker.com

or 866-209-5698.

If you have a question about sales/service/policies and do not find your answer here, please contact customer support

at sales@iclicker.com

or 866-209-5698.

SYSTEM REQUIREMENTS

What system requirements are required of your computer (for i>clicker to work)? If

you are using a PC, you will need:

Windows XP Windows Vista* operating system

One available USB port

Projection system (highly recommended)

Screen resolution of 1024 x 768

*Contact technical support for a separate solution for Windows 2000.

If you are using a Macintosh, you will need:

Max OS X version 10.4.2 or higher

One available USB port

Projection system (highly recommended)

Screen resolution of 1024 x 768

* You can obtain a free update at www.apple.com by running the OS X Software Update utility. Be sure that the

option to install 10.3.9 is checked on the Software Update list and click the Install button.

As noted above, the screen resolution on your computer needs to be set to 1024 x 768 in order to view the full

i>grader application. To check your settings (and to make sure your resolution is properly set), go to “Control Panel” and

locate the “Display” icon. Go to “Settings,” locate “Screen Resolution,” and move the arrow to “more” or 1024 x 768.

Note that we now support both large and normal font display settings (96 and 120 DPI) but your computer will still

need a screen resolution of 1024 x 768.

Does i>clicker work with Lion (Mac OS 10.7)?

Yes, it has been tested and works well with the new Lion OS for Macintosh computers.

Does i>clicker work with the Microsoft Vista and Windows 7 Operating System?

Yes, it has been tested and works well with the all Microsoft OS for PC computers.

PRESENTATION SOFTWARE

Can I program correct answers ahead of time if I want to?

Yes. Creating a question list allows you to customize the settings for each individual clicker question ahead of class.

For example, you may have a presentation that you plan to use in your class and would like to assign a correct

answer to each of the i>clicker questions in the presentation. You can create a question list that corresponds with

your presentation so that when you ask the clicker questions in class the results are automatically graded and

displayed in your results chart. In addition to assigning correct answers, you can use question lists to set question-

specific settings such as question titles, results chart labels, points for each answer choice, and more.

If I don’t pre-program my questions, how can I review them later?

You can review your questions later because i>clicker takes a screen capture of whatever is on your computer screen

when you complete polling (i.e. press “stop” on the i>clicker menu bar). Most often, you will have a question on the

screen or some indicator to jog your memory of what you asked.

Summary of content (9 pages)

PAGE 1
FREQUENTLY ASKED QUESTIONS FOR INSTRUCTORS FOR i>clicker If you have a technical question and do not find your answer here, please contact our technical support team at support@iclicker.com or 866-209-5698. If you have a question about sales/service/policies and do not find your answer here, please contact customer support at sales@iclicker.com or 866-209-5698.
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Can I use clicker questions provided by my publisher? Yes! i>clicker adopts a non-exclusive approach and partners with Bedford, Freeman, & Worth Publishers; Cengage (all imprints); Elsevier; Lippincott, Williams & Wilkins; Pearson Education (all imprints); and Wiley Publishers to provide with high-quality, book-related clicker questions.
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your presentation application. But many instructors ask the question verbally or via the chalkboard and then begin polling without formally typing a question into any software. RECEIVER UNIT DETAILS Where should I place the i>clicker receiver in the classroom? The i>clicker receiver does not require a line of sight to receive responses, and can thus be placed anywhere in your classroom.
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occur—they felt they lost 2-3 classes just trying to get students registered. So, we wanted to make sure i>clicker could collect and record votes regardless of whether the students were registered or not. Another aggravation consistently voiced by the reviewer board was the daily log-in procedure in which remotes must be “acknowledged” by the receiver before the remote can vote in the session. So, like the forced registration, we wanted to eliminate the daily log-in.
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Can students change their responses? Students can change responses as long as the polling remains active/open. During an active polling period, i>clicker records each student’s last response. Once polling for a particular question has stopped, any response changes will not be received (and the vote status light will flash red). How do my students know when a vote was sent and received? On the top of the i>clicker remote is a “Vote Status” light.
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Can an i>clicker remote be used as a loaner? Yes. You can use spare remotes as loaners to students who may have lost a remote or forgotten to bring one to class. The remote ID can be assigned to a student for a single session, and the same remote can be reassigned in future sessions. Each instructor’s adopter kit includes two blue remotes, and while one remote is generally used as the instructor’s remote, sometimes the other is used for loaning purposes.
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What is wrong? The Web Synchronization feature in i>grader will connect the serial numbers of clickers that have been used to vote in your class with your students’ online registrations. To make use of this feature, you will first need to make sure your roster is included in your course folder. You will also need to ensure that you’ve used i>clicker at least once in lecture. Don’t worry – your student’s votes will still be recorded and saved even if you do not synchronize right away.
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i>clicker integrate allows for seamless, one-click integration of data between your campus course management system and i>clicker. This solution does require IT involvement and installation of a plug-in/extension. We offer i>clicker integrate for Blackboard, Blackboard Enterprise (Vista and Campus Edition), Moodle, and ANGEL.
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Is training available? Yes, we offer daily online training sessions for our users, led by an experienced i>clicker trainer. See the Training section of our website at www.iclicker.com to sign up for a training session. In-person training is available to qualified instructors and most institutional adoptions where i>clicker is the centrally supported system on campus. Are your clickers exclusive to one publisher? No, i>clicker is supported by a large network of publishers.