User Guide

14 - Power Mac G4 Cube Troubleshooting
Symptom Charts
8. There may be an issue with the server to which you are connecting. Servers
sometimes develop conditions that disconnect users without explanation. Try calling
back later or use an alternate number if one is available.
9. Check with the ISP.
10. Reseat the modem board. If the problem persists, replace the modem board.
11. Open the Modem Country Selector utility and make sure modem is set to the correct
country.
An alert appears as the modem dials out
1. Make sure the correct CCL and the correct driver are installed. If necessary, reinstall
the driver and CCL.
2. Try known-good phone cable and phone outlet. Avoid overly long phone cables.
3. Try connecting to a direct phone line. Avoid switchboards.
4. Connect directly to phone socket. Disconnect extension cables and telephone line
splitters.
5. Test phone socket with normal phone or external modem. If alert appears, contact the
phone company to report the issue.
6. If symptom persists, reinstall Mac OS and modem software.
7. Replace the modem board.
8. Open the Modem Country Selector utility and make sure modem is set to the correct
country.
Modem not connecting to online site
1. The phone line may have too much noise. If the user has a second line, try that one.
The user should contact their local phone company and request their line be checked.
2. Check to make sure the TCP/IP control panel is correctly configured for the user's
internet service provider. If the TCP/IP control panel is not configured correctly, it may
connect but won't be able to access any sites.
3. Sometimes online services use different servers for dial-up/authentication and for
services. If one server is down, users may be able to log on but not access any
services. Contact the online service for help.
4. Open the Modem Country Selector utility and make sure modem is set to the correct
country.