Federal Communications Commission Radio Frequency Interference Statement The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly, that is, in strict accordance with these instructions, it may cause interference to radio or television reception. FCC I.D.
Limited Warranty & Disclaimer Applied Engineering warrants the RamKeeper and SlotMover against defects in material and workmanship for a period of 5 years from the date of original retail purchase and warrants the Gel/Cell battery against defects in material and workmanship for a period of 1 year from the date of original retail purchase.
Table Of Contents Introduction Welcome to the Memory - Chapter One Getting Started - Required Recommended Possible Combinations One Memory Card on RamKeeper Two Memory Cards on RamKeeper Installation Connecting GS-RAMs to the RamKeeper’s Front Attaching the Optional SlotMover Connecting Cards to the Back of RamKeeper The “Double Boot’ What Now? Experienced Users Others V 1 1 1 2 2 3 4 8 11 12 15 16 16 16 Chapter Two RamKeeper Firmware 17 About The Firmware Loading the Firmware Accessing the Firmware
Chapter Three Using the ROM Disk - Copying Files to the ROM Disk Location of the ROM Disk Slot 2 Consideration Drive Access Chart ROM Drive as the Boot Device Chapter Four The RamKeeper Power - The Lights Battery Transformer - ROM is... RAM is...
Chapter Eight AW 2 Expander Before You Even Think of Modifying AppleWorks...
iv RamKeeper
Welcome to the Memory... So you want the most user friendly computer to be even more friendly? You did the right thing. If you already own an Applied Engineering RamFactor™ with RamCharger™ battery backup, you know the convenience of having your favorite programs already loaded into memory and ready to run as soon as you boot your computer. If you haven’t had this pleasure, now's your chance.
NOTES and Warnings throughout the manual will help you to better understand what you’re dealing with. They appear as shown in the example below: * Note: This indicates a special note or warning. Pay close attention to these entries. S OLVE most minor problems with the Trouble Shooting guide located toward the back of the manual HERE’S your chance to put more juice in your Apple. So turn the page and get started. You’ve got a lot of memory waiting.
CHAPTER ONE Getting Started Required To use RamKeeper, you must have the following: ◊ An Apple IIGS * Note: Due to physical constraints, a //e upgraded to a IIGS will not support a RamKeeper. ◊ At least one memory card. This memory card can be any one of the following: GS-RAM™ (any rev) GS-RAM Plus (any rev) GS-RAM 2 Meg Expander (any rev) Apple IIGS Memory Expansion™ OctoRam™ RamPak 4GS™ RamStackPlus™ OnBoard™ * Note: This list was complete at time of publication. Other II GS RAM cards may work.
One Memory Card on RamKeeper If you want to attach only one card to the RamKeeper, you will, in most cases, want to plug it into the Back Pocket™. This keeps slot 7 clear. Use the drawing below to help you determine if you can use the Back Pocket for your card or, if not, which connector you'll need to connect it to the front side of the RamKeeper.
Two Memory Cards on RamKeeper When using two cards with the RamKeeper, the card on the back side of RamKeeper must have memory in increments of 512K. So, you can use cards with 512K, 1 Meg, 1.5 Meg (i.e. GS-RAM), 2 Meg, 3 Meg, etc. The drawings below illustrate the combinations we have tested and know will work. While other combinations may work, the combinations below are the ones we support.
Installation Use the pictures below to locate the parts referred to in the installation section.
To install the RamKeeper, you'll need a Phillips screwdriver. Once you have it, follow the steps below: 1.) TURN OFF THE APPLE’S POWER SWITCH. Never install or remove a card while the computer is on. However, you need to leave the computer plugged in throughout the installation to allow the power supply to discharge static electricity from your body. 2.) Remove the cover from the Apple.
5.) If the plastic plate is still covering the far right opening in the backplane, remove it. This cover must be removed whether or not you. plan to connect the Transformer or battery. Remove the plastic plate 6.) Gently bend down the ferrite beads located toward the back right corner of the motherboard. These beads may keep the RamKeeper from seating properly.
7.) Both of the wires that lead to the GelICell should be disconnected. If they aren't, disconnect them now. Disconnect the battery wires 8.) Remove the RamKeeper from its anti-static bag. Hold the card by its edges, like a photograph. 9.) Connect your card or cards according to the instructions below. Refer to the illustration below for the proper connector and placement of your card(s).
* Note: If you’re connecting only one card and it will work in the back pocket, you should install it there as this is the easiest connection to make. (Skip to step 10.) Connecting GS-RAM Cards to the RamKeeper’s Front * Note: If you have a SlotMover, skip to the next section. To connect directly to the front of the RamKeeper, all GSRAM cards (except the GS-RAM REV A and the CS-RAMPlus REV A) require the male to male connector. (If you’re using a GS-RAM REV A or a GS-RAM Plus REV A, skip to step “C”.
B) The male to male adaptor will fit in the holes between these two pegs. Don’t force the adaptor into the holes; simply set the long pins into the holes, as shown. Set adaptor in holes C) Align the connector on the back of the GS-RAM card with the exposed smaller pins of the male to male connector. (GS-RAM REV A and GS-RAM Plus REV A users, align the pins on the back of the GS-RAM with the holes in the RamKeeper connector.
* Note: Take your time in aligning the pins and connecting the cards. If they are not aligned properly, you may bend the pins. D) Holding the card as shown above, alternate between pressing down firmly on the connectors and the tops of the cards in a slow, rocking motion. The cards and the adaptor will gradually mesh together.
Attaching the Optional SlotMover The SlotMover is an extension board that shifts the expansion board on the front side of the RamKeeper so that it wont block slot 7. (Slot 7 is commonly used for hard drive controller cards.) Its new position is between slots 4 and 5. Because 4 is the mouse port and 5 is the disk drive port, you’ll probably never want to put a card in either. A) First, lay the RamKeeper face up on the table. B) Notice the white pegs in two holes of the RamKeeper’s front connector.
Connecting Cards to the Back of RamKeeper To connect a card to the back of RamKeeper, you’ll simply insert the cards edge connector into the Back Pocket’s slot after you have inserted the RamKeeper into the Memory Expansion Slot. * Warning! Make sure all power is off before continuing. Both LED’s should be off and. power to the computer should still be off. 10.) Insert the RamKeeper into the Memory Expansion Slot.
11.) Install the connector plate using the screws provided. Line up the holes of the connector plate with the notches at the top and bottom of the opening in the backplane. Insert and tighten the screws using the hex wrench provided. Attach connector plate to backplane 12.) If you’re installing a card into the Back Pocket, do so now by lining up the fingers of the memory card’s edge connector with the Back Pocket’s slot and using the heel of one hand to seat the card firmly. 13.
Insert insulator * Warning! Before connecting the power, you must have the insulator installed. 14.) Plug the Transformer’s connector into the bottom socket of the connector plate you have installed in the backplane (see picture below). 15.) Plug the Gel/Cell’s connector into the top socket.
16.) Reconnect the battery cables to the GelICell’s connectors. The green LED light on the RamKeeper should come on. This indicates that your battery is working. If it doesn’t come on immediately, it is because it needs to be refreshed after its journey from our hands to yours. Continue with the installation and the Transformer will trickle charge the battery back to its full potential within 24 hours. 17.) Plug the transformer into a wall outlet.
What Now? Experienced Users: If you understand the ROM Disk and know what you want from yours, you can set the size and be on your way To install the AE RamKeeper Desk Accessory under ProDOS 16 you will need to copy the AERAMKEEPER file (/AEROM/AERAMKEEPER) from RamKeeper’s self-created ROM Disk (AEROM) into the Desk Accessories folder (subdirectory) of your boot disk (/YOUR . BOOT/SYSTEM /DESK. ACCS). (ProDOS 8 will automatically load the AE RamKeeper Desk Accessory.
CHAPTER Two RamKeeper Firmware The software needs little or no explanation for basic operation; its simply simple to use. However, not knowing the full potential of its functions is like owning a James Bond car and not knowing what the buttons do. To fully understand and take advantage of RamKeeper’s features, read through this chapter once and display the menus on your screen as they’re being described. About The Firmware All of RamKeeper's firmware resides in an EPROM on the RamKeeper card.
Set Slot 5 to Smart Port and Startup Slot to Scan if they are not already set that way. Now reboot your computer. * Note: If you don’t know how to change the settings in the Control Panel, refer to your Apple IIGS Owner’s Guide for instructions on using the Control Panel. When you reboot your computer, RamKeeper creates a 63K ROM Disk containing a file, “AERAMKEEPER.” You’ll need to copy the file to the DESK. ACCS folder in your SYSTEM folder. * Note: This file is used only by ProDOS 16.
The RamKeeper will now automatically install its firmware utilities into the Classic Desk Accessories (CDA) menu every time you boot using a system disk containing the AERAMKEEPER file. * Remember: To be able to access the AE RamKeeper Desk Accessory, you must copy this file to any boot disk youll be using. So, if you plan to boot from your ROM Disk and want access to RamKeeper’s firmware, you’ll need to copy it to the Desk Accessories folder (subdirectory) on your ROM Disk.
Accessing the Firmware Access the Classic Desk Accessories menu by holding down the Open Apple and Control keys while pressing ESC then ( then ). Pressing these three keys will display a Desk Accessories menu much like the one shown below (appearance may vary according to which Desk Accessories you have loaded).
Again, use the up and down arrow keys to select the option. The different options and their functions are described below. To set your ROM Disk to the size you want, you’ll need to go into the IIGs Classic Desk Accessories menu, select the AE RamKeeper option and set the ROM Disk size using the Initialize ROM Disk option. Initialize ROM Disk The only option you can directly alter in this menu is the ROM Disk Size setting. When you first boot the RamKeeper, it creates a 63K ROM Disk.
While you can make changes to the ROM Disk Size in 1 K increments, the Memory Allocated For ROM increases in increments of 64K (a ProDOS criteria). So, when you set the ROM Disk size to 64K, you’re actually using 65K (1K used for RamKeeper). Since you crossed a 64K boundary, the Memory allocated for ROM jumps up to 128K (2 x 64). The 63K between your 64K setting and the 96K allocated for ROM is not used.
When you press you’ll see the following message: Warning: You're are about to destroy your existing ROM Disk and RAM Disk. Do you really want to do this? Press Return again to initialize a new ROM Disk and reboot the system or press to back out. Pressing will return you to the Initialize ROM Disk menu. Change ROM Disk Size This menu is identical to the Initialize ROM Disk menu with the addition of the Minimum ROM Disk Size: setting.
As you increase or decrease the ROM Disk Size: setting, the Minimum ROM Disk Size: as well as the Memory Allocated For ROM: and the Memory Available For RAM: settings adjust accordingly. Select the size ROM Disk you want and press return. (For a discussion of how much memory should be allocated to ROM, see, Memory Allocation.) If you have more than 2 Meg of memory installed, see, “More than 2 Meg” in the previous section. * Important: Resetting the ROM Disk size will, in effect, “cold boot” your computer.
RamKeeper (TM) ROM Disk Memory Test Checksum 1: Checksum 2: ------- Non Destructive Memory Test Read/Write Pass 1: Read/Write Pass 2: ROM Disk Memory Test Menu * Warning: Do not reset while this test is running or you will destroy your ROM Disk. When the test is complete, you will be told either, . . . Card Passed . . . or . . . Card Failed . . .
RamKeeper (TM) RAM Memory Test Number Of 64K RAM Banks: ---- Testing Address: Pass Number: ------- Non Destructive Memory Test Bit March Test ---------------+++++++++++++++ RAM Memory Test Menu This test will continue until you abort by pressing You can quit this test at any time. Memory Map The Memory Map option gives you a graphic display of how much memory is allocated for RAM and how much for ROM. The open-apple characters represent RAM while the closed-apples represent ROM.
RamKeeper (TM) Memory Map Bank Allocation 0 1 2 3 4 5 6 7 8 9 A B C D E F 00 10 20 30 40 50 60 70 -RAM -ROM Disk front: No RAM Card Back: AE RAM Card Select: 0K 1536K Cancel:Esc Memory Map Menu Checksum Selecting this option from the main menu gives you a 16 bit EOR checksum. This checksum will appear next to the Computed Checksum. The Current Checksum is only reported if the Continuous Checksum is on (Yes). If the Continuous Checksum is on, then it should be equal to the Current Checksum.
Use the up and down arrow keys to select either the Continuous Checksum option or the Checksum At Startup option. When either one is highlighted, use the left and right arrow keys to toggle between Yes and No. Continuous Checksum Yes means that every time a block of memory is written to in the ROM Disk, the EOR checksum is updated. The only disadvantage to this is that you sacrifice some ROM Disk speed for write operations.
CHAPTER THREE Using the ROM Disk After you’ve initialized and allocated memory to the ROM Disk you can copy your favorite (or most used) noncopy protected ProDOS programs to it and set it up to your hard disk. You can name the file any name allowed by ProDOS. Copying Files to the ROM Disk There’s nothing special about copying files to the ROM Disk. Copy to it just as you copy to floppy disk or hard disks.
ProDOS currently allows a total of six drive devices to function at one time. The Smart Fort, where your ROM Disk resides, can control up to four of the 6 total drives. You can have four 3.5” drives daisy-chained to the Smart Port or you can have a ROM Disk, a RAM Disk, and two 3.5 drives. The Smart Port drives are controlled separately from drives connected to a disk drive controller in slot 6 and separately from a hard disk in 7.
Apple IIGS W/ RamKeeper ROM Disk s5,D1 1st 3.5” Drive S5,D2 2nd 3.5” Drive S2,D1 3rd 3.5” Drive S2,D2 Not Recognized without RAM Disk Apple IIGS W/ RamKeeper 1st ROM Disk s5,D1 2nd RAM Disk S5,D2 3rd 3.5” Drive S2,D1 4th 3.5” Drive 3.5” Drive S2,D2 3.5” Drive Not Recognized with RAM Disk ROM Disk as Boot Device Apple IIGS W/RamKeeper 1st RAM Disk S5,D1 2nd 3rd ROM Disk 3.5” Drive S5,D2 S2,D1 3.5” Drive S2,D2 3.
ROM Drive as the Boot Device To boot your computer with the ROM Disk: 1.) You should already have your ROM Disk set to the size you want. 2.) Copy the system files needed to boot the operating system you want to use. * Important! When copying the boot files with the Finder, you’ll need to open the disk icon, use the Select All option, then drag all the files from the boot disk to the ROM disk.
CHAPTER FOUR The RamKeeper Power RamKeeper can get its power from three sources: the wall transformer, the Gel/Cell battery, or the IIGS power supply. The wall transformer is the primary power source. In the case of a power failure, however, the RamKeeper will get its energy from the Gel/Cell battery until the power failure is over. One battery pack will supply the RamKeeper with power for about 6 hours.
If only the green light is on (the one farthest from the edge of the card), it is indicating that the battery is fully charged (above 8.6 volts). When the card is getting power from the battery only, this light will stay on for a very short time. However, the battery will continue to backup the RamKeeper for several hours. (See the chart below.) As soon as power is restored to the Transformer, it begins charging the battery again and the green light will come on. Light on 8.
CHAPTER FIVE A Brief RAM/ROM Tutorial ROM is... ROM is an acronym for Read Only Memory. Since a battery backed RAM Disk can be not only read from but also written to, ROM Disk is a misleading name for a battery backed RAM Disk. The reason we call it this is because we used the GSs ROM Disk drivers to support the battery backed RAM Disk. You see, the GS has built-in ROM Disk drivers intended to support ROM chips loaded with programs.
Many programs automatically look for and use available RAM (system RAM) to give them more room to operate (e.g. desktop space). Many programs load themselves into the available RAM at startup. This greatly increases their performance speed because it reduces or eliminates the need to access the relatively slow mechanical floppy drives.
CHAPTER Six Memory Allocation-- - How Much RAM and How Much ROM? RamKeeper gives you the ability to have both a RAM Disk to quickly store and retrieve data, and a ROM Disk for more permanent storage. You’ll need to decide how much of the total available memory you want to use as volatile RAM and how much as a non-volatile ROM Disk.
Result: Slower copies. Remedy: Create a 512K or 800K RAM Disk. This allows you to copy from floppy disks to a RAM Disk much more quickly. To set up a 512K or an 800K RAM Disk, follow the instruction in your IIGS User’s Guide. RAM and the GS Control Panel You may notice that the actual size shown next to RAM Disk size in the Control Panel-RAM Disk menu is smaller than the Minimum RAM Disk Size. This is because RamKeeper overrides the GS Control Panel’s RAM Disk allocation.
CHAPTER SEVEN Æ Cache Those of you who want to know what the Cache™ is and does, read, “About the Cache™ at the end of this chapter. Those of you who want to install it right away, here's how... Requirements To use the Æ Cache, you must have the following: ◊ A RamKeeper card with any compatible memory card attached. or A GS-RAM™ card installed in the IIGS’s Memory Expansion Slot. ◊ An Apple 3.5 Drive. * Note: The Cache supports only the Apple Disk 3.5™ Drives (platinum).
2.) Select Æ Cache from the AW2 Expander main menu or execute the file, AECACHE.SYSTEM. While executing, the program will display the Æ startup screen accompanied by the message: INSTALLING.... at the bottom of the screen.
Setting the Cache Size Once the Æ Cache is installed, it will automatically increase your productivity. All you need to do is decide how large you want the Cache to be. 1.) Access the IIGS Classic Desk Accessories Menu. ( then ). You should see a menu much like the one below. (Yours may be slightly different according to the Classic Desk Accessories you have loaded.) Notice the new option --AE Cache.
(C) RAM Cache V_ 198— Applied Engineering RAM Buffer Size: K K Current Size: Expansion Memory Size K Select : <– –> Cancel:Esc Save RAM Cache Menu 4.) Change the size of the RAM buffer to the size you want. Press the right and left arrow keys to increase and decrease the RAM buffer size. You don’t have to power your computer down and back up to change the size of the cache like you do when you change the size of a regular RAM Disk. Simply select the size you want then press return.
Removing the Cache To remove the Cache from the system: ProDOS 8 Cold boot your computer by doing either of the following: -> -> Press and hold down the control and open-apple keys ( ) while pressing and releasing the reset key. Power down--turn off the computer, then power up--turn it back on. After you cold boot, access the Desk Accessories menu and note that the AE Cache option is gone. ProDOS 16 Remove the AECACHE SETUP file from the System.
When the Cache Buffer becomes full, it will make room for the most recently requested data by replacing the blocks that have been stored in the buffer the longest without being accessed. The Track Buffer is not variable; it is large enough to hold one track (6K) and cannot be changed. When you call for information, the system first looks in the Cache Buffer. If the information is there, it reads it with speed comparable to (often even faster than) reads from RAM Disks and internal hard disks.
CHAPTER EIGHT AW 2 Expander The AW 2 Expander is an accessory program designed to compliment Applied Engineering memory expansion products. It modifies the AppleWorks™ program to recognize and use the additional memory provided by these products. The AW 2 Expander program will enhance AppleWorks USA version 2.0, German 1.4, and French 1.4. Before You Even Think of Modifying AppleWorks...
AppleWorks Modification Instructions This is how to use the AW 2 Expander to modify the AppleWorks disks: 1. First, make copies of your original AppleWorks disks. Filer provided on the AW 2 Expander disk, or the copy program on your System Utilities disk should be used for this purpose. ,“ * Note: You must give the same name to the front and back side of the AppleWorks copy disk. Instructions for copying with Filer are in the Appendix of this manual.
6. The program will then give you a list of the modifications that it will make to your AppleWorks disk(s) and ask you if you want to continue. If you want to go ahead and make these modifications to your AppleWorks disk(s), hit the “Y” key. If you don’t want to make these modifications, hit the “N” key to return to the main menu. 7. After the STARTUP disk has been successfully modified, you may be prompted to remove it from the disk drive and insert a COPY (write enabled) of the AppleWorks PROGRAM Disk.
The current enhancement-options configuration will be read from the parameter file (SEG.PR) on the AppleWorks program disk and displayed in the Getting Started option menu. The configuration shown contains the default settings. These default settings remain in effect until you change them and save the new configuration back to the AppleWorks program disk. File: None GETTING STARTED ====================================================================== Getting Started 1. 2. 3. 4. 5. 6.
About the New Features The following paragraphs describe the new features of the enhanced AppleWorks and the instructions for using them. Please read this section very thoroughly. More Word-Processor Lines and Database Records With sufficient memory, the maximum number of Word Processor lines available with the unenhanced AppleWorks 2.0 is limited to 7,250; the maximum number of data base records is 6,350. The enhanced version expands the maximum number to just over 22,600 apiece.
* Important: If any amount of memory is allocated to the Buffer size option, the printer buffer setting is shown to be "On." However, it will not actually be on if not selected from the Control Panel menu. The Buffer-Size option of the enhanced AppleWorks Getting Started menu lets you allocate the amount of Apple IIGS memory space (up to 64K) to be used for the print buffer.
Multiple-Disk Save Data storage problems arise when the size of a file on the Desktop exceeds the amount of storage space on the data disk. A standard floppy disk can store only 135K of AppleWorks data. Using the modified AppleWorks, Desktop files larger than the available disk space will be segmented, or “split” and saved in sections to two or more disks. The following paragraphs explain how to use this feature to save and load segmented Desktop files.
Adding Multiple Disk Files to the Desktop When adding multiple-disk or segmented files to the Desktop, the file MUST be loaded from the data disks in the same sequence as it was saved. AppleWorks will prompt the user to insert the NEXT data disk(s) until the file is completely loaded. If you list the files on disks that contain segmented files you’ll notice that the first segment has the filename that you gave it. The next segment (on the NEXT disk) will have a “.2” appended to the end of your filename.
APPENDIX A Trouble Shooting This section includes a few methods of working around problems that you may encounter. Cards are not retaining stored files ◊ ◊ ◊ Open the computer and see if both LED lights are on. If the LED closest to the back edge of the card is not on, check the transformer wall connection as well as the card connection. Are both plugged in? If the other LED is off, make sure that the wires are connected to both terminals of the battery, positive to positive, negative to negative.
◊ Power outages are typically accompanied by transient surges of power. If you have not already, consider adding a line filter/surge protector to protect your computer, RamKeeper and the battery. Surge protectors are available at most computer stores and Radio Shack®. AE RamKeeper doesn’t appear in Desk Accessories ◊ You need to copy the file AERAMKEEPER from the ROM Disk to the DESK.ACCS folder in your boot disks System folder. (See Loading the Firmware” in Chapter Two.
APPENDIX B A Brief ProDOS Tutorial This is a brief explanation of the Professional Disk Operating System, ProDOS for those who are completely new to it. All of this information and more is included in your Apple Owner’s Guide but we have provided it here for your convenience. Operating System ProDOS is one of several operating systems for the Apple. Others include DOS 3.3 and Pascal.
2) put files within subdirectories like putting documents in folders 3) put subdirectories within subdirectories like putting folders within folders. Pathname The name of the directory combined with the names of one or more subdirectories is called a pathname. Volume names and subdirectory names are preceded by a slash, “/”. (Note that some applications add the slash for you.) For example, you could have a volume named / MY.DISK and have a file, called /MY.FILE on the root directory of that disk.
Additional Resources The following books are available through most Apple dealers: Apple II Owner’s Manual (Apple Computer, Inc.) Supplied with your Apple Computer. Take the time to read it. Basic Programming with ProDOS (Addison-Wesley Publishing) Gives a detailed explanation of how to use ProDOS from AppleSoft Basic. Beneath Apple ProDOS (Quality Software) Provides information about ProDOS for both the novice Apple user and the advanced programmer.
APPENDIX C Copying Disks with Filer We have included Filer, a utility program, on the AW 2 Expander disk to enable you to make backup copies of your disks that are not copy protected. The instruction below tell you how to use Filer to copy from disk to disk. See Chapter 2 for instructions on using Filer to copy AppleWorks to your RamFactor. 1. 2. 3. Load Filer. Select "Volume Commands” (v) Select "Copy a Volume” (C).
APPENDIX D Bird’s Better ‘Bye’ Several of the Applied Engineering distribution disks contain a modified version of ProDOS 8. It incorporates a program selector, Bird’s Better ‘Bye’ (created by Alan Bird), that lets you exit one system file and easily run another system file (e.g. APLWORKS.SYSTEM, BASIC.SYSTEM, FILER) from a menu. To use this ‘BYE’ command, boot your copy of the Æ disk or copy the ‘PRODOS’ file from the Æ disk to your boot disks.
APPENDIX E Getting Help If you have a technical question relating to your RamKeeper card that is not covered in the manual, please contact the dealer from whom you purchased the card. If you are experiencing difficulties with one particular program, contact the programs author or publisher. In the event that the dealer or the publisher’s support personnel cannot answer your question, call Applied Engineering Technical Support.
Returning a Product Include If your product needs to be returned, the technical support representative will give you a Return Material Authorization (RMA) number. ◊ ◊ ◊ Record the RMA number for your own records. Write the RMA number on the outside of the package you send to us. Write the RMA number at the top of the return form included with your product package.
When You Ship If you don’t have the original packing material, wrap the board in anti-static material (preferably the anti-static bag in which the card was originally shipped, however, aluminum foil will work fine). Pack it in a sturdy box cushioned with wadded papers (i.e. used computer paper or newspaper). * Warning: If your product is damaged due to inadequate packing, your warranty will be void. Include the return form and invoice.
