Installation guide

5-4 Troubleshooting
Q After I restart my Macintosh, the LocalTalk icon is selected, instead of
the EtherTalk.
A Make sure that:
❏
The Asanté EtherTalk driver is on the start-up disk or in the Sys-
tem folder.
❏
The Asanté card is properly seated.
❏
The network cable is properly connected.
If LocalTalk is still selected, install the Asanté EtherTalk software again.
Q My system freezes intermittently when I access data on the remote file
server. Printing to remote printers is OK. What’s wrong?
A Check the software version numbers on your Macintosh.
We recommend you have:
❏
Apple operating system 6.0.7 or later
❏
AppleTalk 57.04 or later
❏
Asanté EtherTalk 5.1 or later
❏
Mac TCP version 1.1.1 if using Mac TCP
Upgrade your software if necessary. Remove old driver software by run-
ning the Installer, selecting the Customize option, and holding down
the
Option
key (
Install
changes to
Remove
). Then install new software.
Try a known good location to connect to the network.
Q I can't see any other Macs on the network.
A
❏
Unmount all network file servers.
❏
Change to LocalTalk.
❏
If using system 7.0, turn off virtual memory and restart.
❏
Run the Asanté Troubleshooter program from the Asanté Ether-
Talk diskette.
❏
If the Ping-Pong test fails, check for faulty connectors, frayed or
broken cable.
MacConi ch 5 Tshooting Page 4 Friday, August 23, 1996 10:15 AM