Technical information

4 If you hear a dial tone on your telephone but not through your modem, test your modem’s telephone
cord by connecting it to the telephone jack and to the telephone.
If there is no dial tone, the telephone cord is the source of the problem.
If you followed steps 1 through 4 and you still don’t hear a dial tone, your modem may need to be
repaired. Consult the service and support information that came with your computer for information
on contacting an Apple-authorized service provider or Apple for further assistance.
s
Warning If your modem needs repair, take it to an Apple-authorized service provider. Do not attempt
to repair or reinstall modem hardware yourself. If you do, any damage you may cause to your
equipment will not be covered by the limited warranty on your computer. See an Apple-authorized
service provider for additional information about this or any other warranty question. s
Check to see if your software is properly installed.
m Check to see if the Apple Telecom software is properly installed by watching the bottom of your
screen when you restart your computer. The Apple Fax and Express Modem icons should be
animated: the paper should emerge from the fax machine on the Apple Fax icon and the buttons on
the phone should be pressed on the Express Modem icon.
m Open the Express Modem control panel. If the Express Modem software is installed and a
communications application is using the modem, the Modem button in the Express Modem control
panel is set to On.
After you follow the general troubleshooting procedures above, check the rest of this section for
answers to specific questions. Also refer to the information that came with any communications
applications you are using.
Solutions
to Common
Problems
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