Technical information

The computer freezes repeatedly, a dialog box with a bomb appears, or a dialog box
indicates that a software application program has quit unexpectedly.
The application program needs more memory, or there is a software problem.
m Write down what you were doing when the message appeared, and write down the text of the
message. This information may help a technical support representative diagnose your problem if
you later need to contact Apple or the manufacturer of the application program.
About the codes in error messages: The number codes in error messages are used in software
development. Sometimes they can help a technician narrow down the source of a problem. However,
the codes are usually too general or technical in nature to help you diagnose a problem yourself.
m Restart your Macintosh. (For detailed steps, see Chapter 11, “Start Here If Trouble Occurs.”) Most
software problems are temporary, and restarting usually corrects the problem.
m Check for multiple System Folders on your startup disk, using the Find File command in the
Apple (K) menu. Throw away extra System Folders (ones without an icon on them). The System
Folder that your computer is using has a small computer icon on it.
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