Technical information

Your computer won’t restart, and there may or may not be a CD-ROM disc in the
CD-ROM drive.
m Your computer may be trying to start up from a CD-ROM disc. Press the Stop/Eject button of your
CD-ROM drive to open the door, and remove the CD-ROM disc. Close the door, then restart your
computer.
m If the computer freezes, you can try to “force” the application you’re using to quit by simultaneously
pressing the keys Command (x), Option, and Esc on your keyboard. Then click Force Quit in the
dialog box that appears. (
Note: Unsaved changes in your current documents will be lost.)
Immediately save all open documents, quit all other open applications, and restart the computer.
m If the problem recurs, reset the parameter RAM. (See “The Computer Makes an Unusual Sound at
Startup,” earlier in this section.)
Every time the computer starts up, it rebuilds the desktop.
m There may be a folder on your hard disk that has the same name as a file the computer uses to keep
track of information on your disks. Manually search for a folder named “Desktop” or “Desktop file.”
If you find one, rename it. Then restart the computer. (Do not use the Find File feature to search for
the desktop file. It may find it but you may not be able to access it.)
When the computer starts up, no icons appear in the windows, and the pointer
alternates between an arrow and a wristwatch, or an empty flashing box appears.
m There is a problem with the display of windows. Restart the computer, holding down the Option key
until the desktop icons appear. (When the desktop appears, all windows will be closed.)
Solutions
to Common
Problems
201