User Guide

eMac Repair Extension Program for Video and Power Issues 4
Special CompTIA Code
Apple has created the following CompTIA code to use for repair on eMac (USB 2.0) computers
eligible under the eMac REP for Video and Power Issues.
Use CompTIA Code 559: eMac MLB REP when replacing a logic board under the eMac REP,
whether or not the computer is covered by warranty or an extended service agreement.
Europe
For repairs covered under the eMac REP for Video and Power Issues, IMCs in Europe must order
logic boards as stock parts using the part numbers listed above. To receive credit for the covered
logic boards, IMCs must request an RMA number from the SPS team and return the defective
parts to Apple with the RMA number.
Japan
Service providers in Japan who create a mail-in repair for eMac products eligible under the eMac
REP for Video and Power Issues should select one of the following two CompTIA codes:
Use CompTIA Code 559: eMac MLB REP for logic board repairs covered under the eMac REP
for Video and Power Issues.
Use CompTIA Code 558: eMac MLB REP (multiple issues) for products exhibiting the
symptoms listed above, but requiring repairs in addition to those covered by the eMac REP
for Video and Power Issues.
Latin America
Latin American service providers should order parts for this repair extension program in the usual
manner.
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