User Guide

eMac Repair Extension Program for Video and Power Issues 3
Repair Strategy
Required service parts for this program are available so that certied technicians may repair
eligible eMac (USB 2.0) computers at an Apple service provider location.
Service providers should create the repair for an eligible eMac in the usual manner, whether or
not the computer is covered by an Apple warranty or extended service agreement. However, it
is extremely important that you select the specic CompTIA code created for this program (see
“Special CompTIA Code”).
Reimbursement Strategy
Apple is aware that some customers may have paid for out-of-warranty repairs that qualify
under this program. If your customers’ eMac was repaired out of warranty and they believe the
repair qualied under the eMac REP for Video and Power Issues, Apple will review their claim and
determine if the customers qualify for reimbursement of the repair cost.
If the claim is determined to be eligible for repair under the eMac REP for Video and Power Issues,
Apple will reimburse your customer directly.
Apple will work with service providers to inform aected customers (where contact information
is available) about details on the reimbursement process. If your service location has conducted
any out-of-warranty repairs that are eligible under this program, Apple will contact you in the
near future to coordinate communications to aected customers.
Note: Service that was performed to repair damage caused by accident or misuse is not covered
under this program.
Replacement Parts
If a logic board must be replaced, order on a like-for-like basis only. The following parts are
eligible to be replaced under this repair extension program:
661-3279 Board, Logic, 1 GHz, USB 2.0
661-3280 Board, Logic, 1.25 GHz, USB 2.0
The parts listed above are the only approved logic board replacements covered under the eMac
REP for Video and Power Issues. Apple will charge service accounts for any parts ordered for
repairs involving units eligible for the eMac REP that are not related to this program and are not
covered by warranty or an extended AppleCare service agreement.
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