User's Manual

Support and Other Information
B Appendix
Apple iPhone Support Site
Comprehensive support information is available online at
www.apple.com/support/iphone. You can also use Express Lane for personalized
support (not available in all countries or regions). Go to expresslane.apple.com.
Restarting and Resetting iPhone
If something isn’t working right, try restarting iPhone, force quitting an app, or
resetting iPhone.
Restart iPhone: 2TGUUCPFJQNFVJG1P1Ò5NGGR9CMGDWVVQPWPVKNVJGTGFUNKFGT
CRRGCTU5NKFG[QWT°PIGTCETQUUVJGUNKFGTVQVWTPQÒK2JQPG6QVWTPK2JQPGDCEMQP
RTGUUCPFJQNFVJG1P1Ò5NGGR9CMGDWVVQPWPVKNVJG#RRNGNQIQCRRGCTU
+H[QWECP¨VVWTPQÒK2JQPGQTKHVJGRTQDNGOEQPVKPWGU[QWOC[PGGFVQTGUGVK2JQPG
#TGUGVUJQWNFDGFQPGQPN[KHVWTPKPIK2JQPGQÒCPFQPFQGUP¨VTGUQNXGVJGRTQDNGO
Force quit an app: 2TGUUCPFJQNFVJG1P1Ò5NGGR9CMGDWVVQPHQTCHGYUGEQPFU
until a red slider appears, then press and hold the Home button until the app quits.
You can also remove an app from the recents list to force it to quit. See “Opening and
Switching Apps” on page 29.
Reset iPhone: 2TGUUCPFJQNFVJG1P1Ò5NGGR9CMGDWVVQPCPFVJG*QOGDWVVQPCV
the same time for at least ten seconds, until the Apple logo appears.
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