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Table Of Contents
4 Select “Share this computer,” select either “as QuickCluster with services” or “as Services
and cluster controller,” then click OK in the Apple Qmaster Sharing window to restart the
controller.
Xsan Compatibility
Xsan 1.3 is not compatible with Compressor and the Apple Qmaster distributed processing
system when Xsan media drives are used for cluster (scratch) storage. To use Xsan with
Apple Qmaster 2.3, update to Xsan 1.4.
To download and install Xsan 1.4
µ
Go to http://www.apple.com/support/xsan.
Compressor Command-Line Usage Requires Login
Although it is possible to use the command line to run an Apple Qmaster distributed
processing network, each Compressor service node (each computer providing Compressor
distributed processing services) must be logged in (with a Mac OS X user name and
password) for full functionality.
Contacting AppleCare Support
Information about the support options available from Apple can be found at the AppleCare
Support site at http://www.apple.com/support/compressor.
Whatever your issue, it’s a good idea to have the following information immediately
available when you contact Apple for support. The more of this information you have to
give to the support agents, the faster they will be able to address your issue.
Detailed notes of the exact steps taken up to the point where the issue occurred. Its
important to provide step-by-step instructions to support advisors so they can
understand and reproduce what youre experiencing. Be sure to include the exact text
of any alert messages you see.
The version of Mac OS X you have installed. This information can be viewed by choosing
About This Mac from the Apple menu.
The version of Compressor you have installed, including updates if applicable. The
version number can be viewed by choosing Compressor > About Compressor.
The model of computer you are using.
The amount of RAM installed in your computer, and how much is available to
Compressor. You can find out how much RAM is installed by choosing About This Mac
from the Apple menu.
The format and specifications of any media files (video, audio, or photo) that you are
working with, if applicable.
What other third-party hardware is connected to or installed in the computer, and who
the manufacturers are. Include hard disks, graphics cards, and so on.
397Appendix B Solving Problems