Specifications

Troubleshooting Symptom Charts/Paper - 6
Paper jams during
loading, before
printing
Carefully remove paper by hand.
Paper jams inside
printer
Carefully pull out paper in direction of paper output.
Paper jams during
output, after printing
1 Carefully pull out paper in direction of paper output.
2 Check eject roller for obstructions or damage, and clean or
replace if necessary.
Paper feeds
incorrectly or feeds
multiple sheets
1 Use paper pickup roller cleaning tool. See “Cleaning Tool
Installation and Use” in Additional Procedures chapter.
2 Repeat cleaning process.
3 Advise customer to contact Apple Assist or their support
provider.