Specifications

Troubleshooting Symptom Charts/Hard Drive - 3

58442: Power On Self-Test Beep Definition - Part 2

95136: iBook (Dual USB): Installing or Replacing Memory

Hard Drive

Hard drive will not

initialize

1 Boot from iBook Software Install CD and see if the hard drive

mounts on the desktop.

2 If in Mac OS X, boot from the Mac OS X software install CD.

Under the File menu, select Disk Utilities and initialize the

disk or run Disk First Aid.

3 If in Mac OS 9, launch Drive Setup and update hard drive

driver.

4 If no hard drive is found in Drive Setup, verify the hard

drive cable connections.

5 Replace hard drive cable.(This is the same cable that attaches

to the optical drive.)

6 Replace hard drive.

Important:

If the computer is under warranty and data

recovery is required, refer to Article 31077: Hard Drive Data

Recovery & Warranty Implications, for important

information.

The internal hard

drive does not spin

1 Disconnect any connected peripherals.

2 Try known-good power outlet.

3 Try known-good power adapter and power cord.

4 Boot from a Mac OS system CD.

5 Verify Drive Setup does not recognize the hard drive.

6 Verify cable connections.

Keyboard

No response from any

key on keyboard

1 Remove any connected peripherals.

2 Boot from a Mac OS system CD to verify that it is not a

software problem.

3 Turn off the computer. Disconnect the keyboard connector and

inspect connectors.

4 Replace keyboard.

5 Replace logic board.

The keyboard lock is

damaged or won't lock

1 Verify that keyboard is installed properly so the lock lines up

with the notch in the top case.

2 Replace keyboard.