Specifications

Troubleshooting Symptom Charts/How to Use the Symptom Charts - 1
Symptom Charts
How to Use the Symptom Charts
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to the product.
The steps to solve a symptom are listed sequentially. You might not
need to perform every step before the symptom is solved. Start
with the first step, and then test for the symptom. If the symptom
persists, replace any modules you removed, go to the next step,
and test again. Continue down the list until the symptom is solved.
AirPort Card
AirPort Card not
recognized
1 Use Software Update in Mac OS X system preferences (or the
Software Update control panel in Mac OS 9) or see the Apple
Software Updates web page to make sure the latest version of
AirPort software is installed.
2 Boot using Mac OS All extensions setting.
3 Reseat AirPort Card and make sure AirPort antenna cable is
fully connected.
4 Remove and reinstall the AirPort software.
5 Replace with known-good AirPort Card.
6 Replace logic board.
Battery
The battery won't
charge
1 Remove any connected peripherals.
2 Try known-good power outlet.
3 Try known-good power adapter and power cord.
Note: Verify that power adapter connector glows amber or
green. If the power adapter light is green, turn over the
computer and press the battery button. The battery lights
should glow green and stay on if the power adapter is operating
correctly.
4 Try known-good battery.
5 Turn off the computer. Reset the power manager by pressing
the reset button (located above and right of the Audio/Video
port). Wait five seconds before continuing. Press the power
button to start the computer.
Note:
Make sure the reset button is not caught under the
button opening.