Programming instructions
11.06.2013
HANDSET INSURANCE AND APPLECARE+
Boost Mobile iPhones are also eligible for the Handset Insurance through Assurant. Below are the
differences between what is covered under each program. Please make customers aware of both
options.
Customers CAN purchase either program or can opt to purchase BOTH at the same time. Customers will
have the option to decide where to direct their device service based on cost savings.
Phone Insurance and AppleCare+ programs are similar, but key differences include:
Program pricing: $5 MRC vs. $99 upfront fee
Incident coverage and damage categorization
Per incident price points
AppleCare+
No AppleCare+ Coverage –
Standard OEM Warranty
$99 Upfront one-time Fee
Tech Support
• Triage
• Advanced tech support
$0 for 2 years
• $0 for 90 days
• $29 beginning day 91
Green (iPhone 4s)
In-store Apple
• Warranty exchange
(Phone doesn’t power on
or charge, phone resets)
• Bright or dead pixels
• Ring/silent switch missing
• Back housing cracks
• Single LCD fracture
• Debris under display glass
• Hairline two-leg display
fracture
Green (iPhone 5c and 5s)
In-store Apple
• Warranty exchange
(Phone doesn’t power
on or charge, phone
resets)
• Debris under display
glass
• Pixel Anomaly
• Single Hairline Crack to
the Front Glass or Back
Inlay
$0 for 2 years
• $0 for 1 year
After 1 year:
• $199 iPhone 4s
• $269 iPhone 5c and 5s
Yellow (iPhone 4s)
In-store Apple
• Damaged dock connector
or enclosures (bent pins,
broken plastic or bent
bezel)
• Damage to ports or audio
jack
• Extreme abrasion,
puncture holes, button
damaged or missing
from drop
• Multiple LCD fractures
• Liquid damage or
corrosion
Yellow (iPhone 5c and 5s)
In-store Apple
• Damaged lightning
connector (bent pins,
broken plastic or bent
bezel)
• Damage to audio jack or
speaker grill
• Extreme abrasion,
puncture holes, button
damaged or missing
from drop
• Any LCD fractures
• Any chips or fractures in
glass
• Liquid damage or
corrosion
$79 (iPhone 4s
8GB, 5c, 5s)
• $199 iPhone 4s
• $269 iPhone 5c and 5s
Red (iPhone 4s, 5c and 5s)
• Unit disassembled by customer
• Missing parts
• Catastrophic damage
• Counterfeit or non-OEM parts (including after-market displays)
• Lost or stolen
No Coverage
MSRP
No Coverage
MSRP