Programming instructions

11.06.2013
CELLULAR ACTIVATION AND PROGRAMMING:
Follow the steps below to activate and program iPhone handsets that have never been activated or
programmed with another number.
Step
Action
1
Tell the customer that voicemail from their old phone will not transfer to the iPhone. Customers
should retrieve any important voicemail messages from the voicemail on their old phone.
 Tell the customer to turn off their old phone if they are swapping from a Boost Mobile
phone to an iPhone.
2
Complete the Activation or Phone Swap and Insert the UICC card into the iPhone.
NOTE: For a Phone Swap, always ask the customer if they are activating a new or replacement
iPhone.
3
Power the iPhone on by pressing the power button on the top right.
4
Unlock the handset.
5
Select the desired Language.