Programming instructions

11.06.2013
Boost Mobile – General Training Topics
 REMINDER: There are NO Exclusive iPhone rate plan Discounts available for Boost Mobile similar
to Virgin Mobile
 A Bookmark for “Boost My Account” WILL BE in the Safari Browser Bookmark. This is different
than the Virgin Mobile iPhones where the “Virgin My Account” was NOT in the Bookmark.
 Monthly plans available for iPhone 4s, 5c and 5s. PLEASE NOTE: ALL iPhone devices are eligible
for shrinking payments. Rate Grid below:
 No Mobile Hotspot available on iPhone 4s, 5c and 5s. Hotspot will NOT be offered at this time
on any of the iPhone 4s, 5s and 5c devices
 Unlike other LTE phones to-date, Boost Mobile iPhone 5c and 5s devices will NOT have the UICC
card pre-inserted. In order for the device to activate, the rep must insert the UICC card into the
handset at the point of sale.
o UICC cards are shipped/received separately from iPhone inventory
 The UICC card for Virgin Mobile 5c and 5s are the same for Boost iPhone devices also
 Customers who request a new or replacement UICC card should be referred to the Boost Mobile
Customer Care or you can call your Dealer Line to request the UICC card for your customer.
o Note: the only reason a replacement card would be needed is in the case that a
customer has removed their card and either lost or physically damaged it. These cards
do not hold any customer data (contacts or otherwise) and there’s no need to remove it
from the handset.