User guide

Appian Hurricane User Guide 44
Chapter 6
Troubleshooting
If you have a problem with your Hurricane card and
don’t find the solution in this User Guide, please
contact Appian Technical Support at 800-422-7369
or [e-mail].
You can also visit the technical support section of
the Appian web site at www.appian.com for the
latest product support information, additional
frequently asked questions and solutions to common
installation and usage problems.
Frequently Asked Questions
What if my system won’t boot after installing the
Hurricane card?
Ÿ Make sure the Hurricane is properly seated in the
PCI or AGP expansion slot.
Ÿ Verify the slot is functioning properly by installing
the card in a different PCI or AGP expansion slot.
Ÿ Make sure all power cables are secure and properly
connected.
Ÿ Check your power source and verify that the power
is turned on.
Ÿ If you are using Windows NT 4.0:
− Make sure other graphics cards have been
removed from the system.
− Make sure any on-board video is disabled.
− Make sure you are using Service Pack 4 or
later.