User`s guide

Symphony Mobile – User’s Guide

Troubleshooting

Q: Two messages “An error has occurred…” and “Symphony is now congured correctly” are

alternately displayed onscreen. How can I stop this and get the system to settle down?

A: There are a few reasons this may occur:

There may be a mismatch exists between the CoreAudio sample rate (as indicated in

the OS X utility Audio Midi Setup) and the hardware’s sample rate. This occurs most

frequentlywhenthersthardwareinterfaceisclockedexternallytoaMasterclock

such as Apogee’s Big Ben. Be sure that the Master clock is set to the same sample

rate as the CoreAudio sample rate.

All Hardware interfaces aren’t synchronized – verify that all hardware interfaces are

receiving clock from the master clock.

Q: My Apogee interfaces aren’t appearing in Maestro – how can I remedy this?

A: Interfaces won’t appear in Maestro until they are properly connected and clocked;

make sure that the Lock indications on each hardware interface indicate a stable lock

at the correct sample rate.

Ifsomeinterfacesareappearingbutothersaren’t,besurethatthecongurationof

interfaces connected is supported, i.e listed in the Interface Connections Chart on

10-15.

Keep in mind that setting an AD or DA16X in Advanced routing will change the number

of interfaces that may be connected. Thus, 2 ADs and 2 DAs in Standard routing will

allappearinMaestro,whileonlytherstAD/DApairappearswhensetinAdvanced

routing.

Q: When Apogee hardware interfaces don’t appear in Maestro, how can I set the rst interface

to External clock?

A: WhenrstconguringaSymphonysetupwithanexternalMasterclock,onemay

encounterthesituationwherebytherstinterfacemustbesettoExternalClockin

Maestro,butcan’tappearinMaestrountilclockiscorrectlycongured.Toovercome

this conundrum, select the Maestro menu item Tools > Reset Symphony Clocking; a

dialogboxappearsofferingtheoptionstosetclockonthersthardwareinterfaceto

External or Internal.