User's Manual

Confidential – API Healthcare Corporation Procedures

DISPLAY WINDOW MESSAGES

Memory is 90% Full

The device is running low on data storage memory due to a number of badgings already collected in

the device. The device is still able to record badgings until it is full. The device should be polled to

collect all data currently in the device.

Memory Full

The device's memory is full. No new badges are accepted until the data is collected from the device.

NOT ABLE TO COMMUNICATE WITH THE DEVICE

IP Communications

Are you able to PING the device?

If you are able to PING the IP device, this rules out any network issues. If you are not able to PING,

verify the network connection to the device. Also verify the IP address assigned/configured on the IP

device.

Are tables configured properly?

Within the Communications software, verify the address configuration for the device is the one

assigned to the device.

Is the server port configured on the device correctly?

Ensure the server IP setting is configured and matches the number configured for the device. This

number must be unique with a value between 10001 and 65535. Use the Supervisor Menu, option #2

IP Settings, #8 Remote Port. In the Telnet Menu use Option #2 Advanced Menu Options and review

the IP PORT CONFIGURATION summary for the UDP Remote Port address.

Set the value to 0 on the device. The device acquires the value from the communications software.

Able to PING, tables configured properly.

Review the network structure. Is the network Hub filtering port numbers? The software uses the port

number to establish communications. Were new network components added, changing subnet masks?