User's Manual

Confidential – API Healthcare Corporation The TA-500 Device

RETURNING DEVICE FOR SERVICE

Prior to returning a device to API Healthcare for service, contact API Healthcare Customer Support. A

representative reviews several troubleshooting steps with you. In the event the device must be returned to API

Healthcare for service, a Return of Merchandise Authorization (RMA) Number must be issued.

IMPORTANT:

 Any equipment received without an RMA number is returned to the customer without review.

 If possible, use the original packaging materials when returning devices for service. This includes the box,

anti-static bag, and Styrofoam holders.

 When the device is mounted to a wall, the back plate does not need to be returned with the device. The

device unit needs to be packaged in an anti-static bag and packed in a manner to prevent damage during

shipping.