Installation Manual

TA-500 Badge Reader (DSI Version 2.0-2.3) Confidential – API Healthcare Corporation

TROUBLESHOOTING

The following summarizes some of the initial steps needed for troubleshooting the device.

BADGE DOES NOT WORK IN DEVICE

Is the device power on?

Badges do not read if there is no power to the device.

Does the display window display "Present Badge"?

If the device is currently within a configuration screen, badgings are not accepted.

When was the last time the device was cleaned?

Refer to the Maintenance section of this manual for cleaning information. A dirty read head may not

read a badge successfully.

When was the last time the read head was replaced?

The read head is a wear item on the device. Readers in a high use area wear out faster than lower use

readers. Read head assemblies can be purchased from API Healthcare and installed by the customer.

Please refer to the Procedures chapter for additional information on changing the read head.

Is the correct badge format configured on the device?

For customers using a non-API Healthcare standard badge format, was the badge format updated in

the device?

BADGE REGISTRATION

Any badges recorded are not showing up in the system.

Review the Exceptions report for the Posting process to determine if any errors are occurring,

preventing the badgings from being posted. Also ensure the device is communicating with the system.

Is there a way to prevent badgings from being saved on a training device?

No, the device stores the badgings. The device needs to be de-activated in the communications

software. The badgings may be erased from the device. Refer to the Procedures chapter for additional

information.