User manual

T25 Tube Compressor API Select
15
A5 API Limited Warranty and Service Information
a) Warranty Information: API products carry a one year factory service and five year parts
warranty from date of purchase. API (Automated Processes, Incorporated) does not cover
claims for damage due to alteration and/or abuse. This warranty is limited to failures during
normal use, which are due to defects in material or workmanship. If any defects are found in
the materials or workmanship, or if the product fails to function properly during the applicable
warranty period, API, at its option, will repair or replace the product. NOTE: Vacuum Tube
part warranty is limited to 90 days from date of purchase.
b) PLEASE NOTE: The design or quality of any non-authorized third party service or vendor is
beyond the control of API. Therefore, use of NON-API VPR Alliance modules in any API
product – including consoles may VOID this warranty. Also, service or modification of
any API unit except by an authorized API representative may VOID this warranty.
c) API reserves the right to inspect any products that may be the subject of any warranty claims
before repair or replacement is carried out. Final determination of warranty coverage lies
solely with API.
d) This warranty is extended to the original purchaser and to anyone who may subsequently
purchase this product within the applicable warranty period. Proof of purchase may be
required.
e) For questions regarding operation, interfacing or service of your API product,
please contact your API dealer from whom you purchased the unit. Many times,
your authorized API dealer is the fastest and most cost-effective way to maintain
and service your product.
f) The below steps are the best way to initiate the repair process or to submit a parts order
request:
Repair procedure:
1. Fill out a Return Authorization (RA) form at service.apiaudio.com.
2. Wait to receive an e-mail from API Audio with an RA#.
3. Use the API original box to package the unit. Write the RA# large and legibly on the
box (if the RA# is not clearly visible on the box, the unit may be rejected by our
receiving department)
4. Include copy of the RA form with the unit.
5. Ship the product freight prepaid to:
API SERVICE DEPARTMENT
8301 Patuxent Range Road – Ste A1
Jessup, MD 20794
Parts Order procedure:
1. Fill out online PO form (for parts and parts numbers not listed online please fill out PO
form with your name, e-mail, contact phone and shipping address and describe the
part you need).
2. Submit online PO form.
3. API will e-mail you back with part numbers and procedure how to order/pay.
g) This is your sole warranty. API does not authorize any third party, including any dealer or
sales representative, to assume liability on behalf of API or to make any warranty for API.
h) THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE WARRANTY GIVEN BY API AND IS IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTY GIVEN
ON THIS PAGE SHALL BE STRICTLY LIMITED IN DURATION TO FIVE (5) YEARS FROM THE
DATE OF THE ORIGINAL PURCHASE FROM API OR AN AUTHORIZED API DEALER. UPON
EXPIRATION OF THE APPLICABLE WARRANTY PERIOD API SHALL HAVE NO FURTHER
WARRANTY OBLIGATION OF ANY KIND. API SHALL NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM ANY DEFECT IN THE API
PRODUCT OR ANY WARRANTY CLAIM.
i) This warranty provides specific legal rights and you may have other rights, which vary from
state to state.