Installation guide

11
The camera’s default username is admin,and please leave password blank.
If you forget your username or password,you can reset the camera to factory settings to
get the default username and password.
5.How can I reset the camera to factory settings?
Please press the reset button under or on the camera for about 1 minute until the
camera reboots.Please make sure the power supply is connected to the camera when
you are doing it.
6.Why is there no audio and video from the camera(Only indoor camera support
audio)?
No audio:Please sign in Internet Explorer mode for IE.
No video:IE does not support Firefox mode and other web browers do not support
ActiveX mode,please login the correct mode for video.
Mobile application supports video but does not support audio,you could find some 3
rd
party application support audio for this IP camera.
7.Why is the image blurry?
Remove the protective film on the lens and rotate the lens of the camera to get a clear
image.
8.Why doesn’t the camera pan/tilt properly?
Maybe the camera is stuck.Please rotate its head manually to fix it.
9.Why does the camera always drop wireless connection?
Please tighten the antenna of the camera.Make sure it is not far away from the router
and there is no big barrier between the camera and the router.
10.The comparison of different browers.
IE
Firefox, Chrome, Safari in all platforms
Video
YES
YES
Record
YES
NO
Alarm Record
YES(Only in live video page)
NO
By E-mail or FTP
YES
YES
Multiple View
YES
NO
Audio
2 Way
NO
Learn more
You can find more information, view demos and learn more about Wanscam IP
Camera at www.wanscam.com