User Manual

11 | P a g e
TROUBLESHOOTING
Issues(s)
Solution
Desk does not go up or down
Check all connections. Make sure controller box is plugged into a power
outlet and controller is plugged into control box. You should hear a beep
after power-off and power-on if the desk is properly connected. If your
desk has memory controller, press any button. The LED panel will
illuminate if power is present.
Desk is unsteady
All standing desks have some degree of minor unsteadiness at standing
height especially on a hard surface like hardwood floor. Adjust leveling
studs if the floor is uneven. Check all screws and make sure they are all
tight.
Limited range
Motor and legs are not set to the lowest positions or are not “on the
same page” when installed. Detach both legs. With legs detached, press
and release down button to set motor to lowest position. If your desk
has memory button controller, the LED panel displays 28.5 when at
lowest position. If your desk has 2-button controller, press and release
down button until it stops. To set legs to the lowest position, use a
wrench to turn legs clockwise until you feel resistance. The exposed
section is about 1.5” from the inner column.
When up or down button is pressed,
the desk moves the opposite way.
Press and hold both up and down button for about 7 seconds until long
beep is heard.
Desk goes up or down normally
grinding sound present
One or both gearboxes are busted. Contact manufacturer at
[e-mail]
Desk goes up or down unevenly
grinding sound present
One or both gearboxes are busted. Contact manufacturer at
[e-mail]
Desk goes up or down unevenly
grinding sound not present.
One or both spindle heads are not set properly into gearbox or not
secured properly. Detach both legs and re-attach them. Make sure
motors and legs are at the lowest positions before re-attaching.
CARE INSTRUCTIONS
Recommend checking the screws and bolts several times a year to ensure they stay tight.
For all surfaces: wipe clean with a damp cloth and a weak cleaning solution, then dry with a clean and dry cloth.
TECHNICAL SPECIFICATIONS
Height Range
27.56” – 45.67” (without top)
Lifting Speed
0.5” per second
Load Capacity
170 lbs
Input Power
110V, 2A, 50Hz
Duty Cycle
Max 4 min. ON / 18 min. OFF