User's Manual
Table Of Contents
- Scope of This Manual
- Conventions Used in This Manual
- Intended Audience for this Manual
- General Cautions and Warnings
- List of References
- Overview Of Subscriber Station
- Installation of Subscriber Station
- Aperto Installation Manager
- Specifications
- Event Reporting
- Cables, Spares and Accessories
- Command Line Interface (CLI)
- Virtual Local Area Network
- Troubleshooting
- LIMITED EQUIPMENT WARRANTY (“Agreement”)
3–12
PacketMax 100/300 User Manual, 10007306, Rev J
Chapter 3. Aperto Installation Manager
3.5 Aperto Installation Manager Troubleshooting
This section offers solutions for problems related to the use of the Aperto Installation
Manager (AIM) utility.
3.5.1 Problems Connecting to the Subscriber Unit
If the Aperto Installation Manager fails to connect with the PacketMax 100 after MAC
address/frequency configuration, a “Host unreachable” message will result. Possi
-
ble causes and solutions include the following:
Cabling problem — Verify that a crossover cable is being used, and that it is
securely connected at both ends.
Incorrect MAC address — Check the MAC address entered against the MAC
address on the PacketMax 100, and correct if necessary.
Computer does not have fixed IP addresses — On the computer running the
AIM, ensure that the Ethernet connection is configured with a fixed IP address,
subnet mask, and gateway.
Multiple Ethernet connections enabled — On the computer running the AIM,
verify that only the Ethernet connection to the PacketMax 100 is enabled. If
multiple Ethernet connections are enabled, the AIM will not be able to deter
-
mine the correct connection to use.
Another application using the port — Close any application that might be using
the computer port employed by the AIM. Use the Windows task manager or
LINUX/UNIX process status as appropriate, and remove the task or reboot the
computer as necessary. (Sometimes Windows will have an extra Java task that
is using the port.)
3.5.2 Problems Communicating with the Base Station Unit
After antenna alignment is finished, the Aperto Installation Manager (AIM) establishes
communication with the Base Station Unit, downloads configuration and IP informa
-
tion, and performs ping and throughput tests with the Base Station Unit. The SS state
during establishment of the communication link and initialization of the SS is indicated
by messages in a pop-up window. If the Aperto Installation Manager hangs at a par
-
ticular state, that state will help identify the nature of the problem.
If establishment of the communication link and initialization of the SS succeed, but the
ping and throughput tests are not successfully completed, the Aperto Installation Man
-
ager indicates installation failure in the Results Window.
Possible causes and solutions for a failure in communication with the Base Station
Unit include the following:
Incorrect frequency entered — Verify that the frequency information specified
for the SS matches the BS. (Typically, the AIM will have hung at the “searching
for sync” or “link establishment” state.)
Incorrect BS ID entered — Verify the BS ID, which is case-sensitive and must
match the ID as entered on the BS.