User Manual

12
15 Warranty
We warrant this instrument to be free from defects in material and workmanship and agree to repair or
replace free of charge, at option of APERA INSTRUMENTS, LLC, any malfunctioned or damaged product
attributable to responsibility of APERA INSTRUMENTS, LLC for a period of TWO YEARS (SIX MONTHS for the
probe) from the delivery.
This limited warranty does NOT cover any damages due to:
Accidental damage, transportation, storage, improper use, failure to follow the product instructions or to
perform any preventive maintenance, unauthorized repair or modifications, normal wear and tear, or other
external causes or actions beyond our reasonable control.
To get the fastest warranty fulfillment, go to support.aperainst.com and click “New Support Ticket” on the
upper right corner. Type your email in the requester field, “Warranty” in the Subject field, and then input the
following information in the description field:
• Your full name
• Product model that needs warranty fulfillment
• Serial number of the product (can be found on the back sticker of the tester body)
• What problem or issue you had experienced with the product
• Attach a photo of your proof of purchase
• Attach a photo of the problematic product
Then click Submit. One of our customer care specialists will help you fulfill the warranty within one business
day.
APERA INSTRUMENTS, LLC
Address: 6656 Busch Blvd, Columbus Ohio 43229
Tel: [phone]
Email: [e-mail]
Website: aperainst.com