Datasheet

Schneider Electric Critical Power and Cooling Services www.apc.com Rev 11/29/10
- 3 - UPS/PDU Advantage Ultra
3.2 ON-SITE REMEDIAL SERVICE DELIVERABLES
The Advantage Ultra Service provides Schneider Electric CPCS certified technicians at
the customer’s location within a specified period of time to diagnose, repair, and test the
system in the event of failure. All related labor, travel and parts are included within the
context of such an intervention. The following table lists the details of the service tasks
provided with this visit.
Diagnose, Repair and Test
Activities Description
Check UPS and/or PDU
Status
Schneider Electric CPCS will document the status of the UPS and/or
PDU upon arrival to the site (i.e. On-Line, On-Battery, Bypass or other
etc.)
Check UPS Alarms
Schneider Electric CPCS will view event logs and display for alarms /
information on the UPS.
Diagnose
Schneider Electric CPCS will troubleshoot reported issue as required.
Repair
Schneider Electric CPCS will replace any defective parts and repair the
system as required.
Test
Schneider Electric CPCS will complete functional tests conducted after
corrective action is taken.
Prepare and Deliver Report
Schneider Electric CPCS will describe the defect/failure and explain the
corrective action taken. A detailed report will be provided.
3.3 REMOTE MONITORING SERVICE DELIVERABLES
Schneider Electric Critical Power & Cooling Services Remote Monitoring Service (RMS) is
a secure, firewall friendly web-based service that provides real-time monitoring of the
health and status of the customer’s device. Upon detection of a critical device situation,
the Field Engineer will be notified and intervene onsite as necessary. Customers will also
be notified of any site related critical issue to help them maintain continuity of service.
The convenient RMS web interface provides the customer with a real-time, dynamic
snapshot of their system's health, while the flexible profile can be easily accessed to
reflect contact changes within their organization.
Activities Descriptions
Monitor equipment 24*7 Real-time equipment monitoring provides prompt recognition and
diagnosis of all system alerts.
Notify and dispatch Field
Engineer
Scheduling and deployment of Field Engineer to resolve system
alerts quickly and efficiently.
Collect and document system
information
Detailed report including alert diagnosis and corrective actions
initiated by Field Engineer. In addition, the report provides a
predictive tool to anticipate any potential issues with the system.