User Manual
Table Of Contents
- Product Description
- General Information
- Important Safety Messages
- Safety and General Information
- Product Overview
- Specifications
- Front Panel Features
- Rear Panel Features
- Operation
- Connect Equipment
- Turn the UPS On/Off
- UPS Display Interface
- Configuration
- UPS Settings
- Controllable Outlet Groups
- Emergency Power Off
- Network Management Interface (For NC models only)
- Introduction
- IP Address Configuration
- Related Documents
- Smart Battery Management
- Troubleshooting
- Transport
- Service
- Limited Factory Warranty
23Smart-UPS On-Line SRT2200XLA/SRT3000XLA Tower/Rack-Mount 2U
Troubleshooting
Use the table below to solve minor installation and operation problems.
Refer to the APC by Schneider Electric web site, www.apc.com for assistance with complex UPS problems.
The UPS features firmware that can be upgraded.
Go to the APC by Schneider Electric web site, www.apc.com/Support, or contact your local Customer Care
Center for more information.
Problem and Possible Cause Solution
UPS is not turning on or there is no output
The UPS is not connected to mains
power.
Be sure the power cable is securely connected to the mains power supply.
The UPS display interface screen shows
very low or no mains power.
Check the mains power supply to verify acceptable power quality.
There is an internal UPS alert or
message.
The UPS Display Interface screen will show a message to identify the alert or
message and corrective action.
UPS emits an audible alarm
Normal UPS operation when running on
battery power.
The UPS is operating on battery power.
Refer to the status of the UPS as shown on the UPS Display Interface screen.
Press any key to mute all audible alarms.
The UPS emits an audible alarm and has
a red or amber back light on the UPS
Display Interface screen.
The UPS has detected a fault.
Refer to the display interface screen for information.
UPS does not provide expected backup time
The UPS batteries are weak due to a
recent power outage or they are near the
end of service life.
Charge the batteries. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the batteries are near the end of service life, consider
replacing the batteries even if the Replace Battery message is not displayed.
The UPS is experiencing an overload
condition.
The connected equipment exceeds the specified maximum load. Refer to the
APC by Schneider Electric web site, www.apc.com for product
specifications.
The UPS will emit a sustained audible alarm until the overload condition is
corrected.
Disconnect nonessential equipment from the UPS to correct the overload
condition.