Specifications

Phone Home Support
Chapter 10 Troubleshooting Snap Servers 101
Complete the following fields as appropriate and click
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Text Field Description
Subject: (Required) Enter a concise description that identifies the issue.
Case: (Required) Select New Case if you are e-mailing technical
support for the first time. Select Existing Case if you have
previously contacted technical support concerning the issue.
Case Number: If you selected Existing Case above, enter the case number
provided by technical support.
Reply-to Address: (Required) This field defaults to the first e-mail address entered
as a recipient on the System > E-mail Notification screen. If
necessary, enter at least one e-mail address that will serve as
the contact e-mail address for this issue.
To receive a copy of the e-mail and system information
attachment, select the Cc Admin check box.
Comments: (Required) Enter additional information that will assist in the
resolution of the problem.