Specifications

Snap Server Administrator Guide 143
Chapter 8
Troubleshooting
This chapter describes common troubleshooting suggesting regarding installation,
networking, security, and data protection issues. For more troubleshooting tips,
visit the Snap Appliance Web site at
http://
www.snapappliance.com/support.
Networking Issues
Problem: The server cannot be accessed over the network.
Solution: Inaccessibility may be caused by a number of reasons. To resolve this
issue, use one of the following methods:
• Verify that you have the correct IP address of the server, and try to connect again.
• Verify that the amber LED for the primary Ethernet port is lit. (This light
indicates network connectivity). If the light is not lit, the most likely cause is a
mismatch between the settings on the switch or hub and the settings on the Snap
Server Ethernet port. These settings must match. To resolve the problem, make
sure that the port settings on the hub or switch match the settings for the primary
port as configured on the
Network > TCP/IP
screen of the Administrator Tool.
Using the autonegotiate setting on both the switch and the server port.
Problem: The Snap Server does not operate properly on a network running Gigabit-
full duplex.
Answer: For Gigabit Ethernet to operate properly, both the switch and the Snap
Server’s primary Ethernet port (Ethernet1) must be set to Auto (autonegotiate). Any
other setting will result in unexpected behavior and reduced performance.