Owners manual

Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
15
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output
The unit has not been turned on. Press the ON button once to turn on the UPS.
The UPS is not connected to utility
power.
Be sure the power cable is securely connected to the unit and to the utility
power supply.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset
the circuit breaker.
The unit shows very low or no
utility power.
Check the utility power supply to the UPS by plugging in a table lamp. If the
light is very dim, check the utility voltage.
The battery is not securely connected. Be sure that all battery connections are secure.
There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
The UPS is operating on battery, while connected to input utility power
The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.
There is very high, very low, or
distorted input line voltage.
Move the UPS to a different outlet on a different circuit. Test the input
voltage with the utility voltage display. If acceptable to the connected
equipment, reduce the UPS sensitivity.
UPS is beeping
The UPS is operating normally. None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time
The UPS battery is weak due to a
recent power outage or is near the end
of its service life.
Charge the battery. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider
replacing the battery even if the replace battery LED is not illuminated.
The UPS is experiencing an overload
condition.
Check the UPS load display. Unplug unnecessary equipment, such as
printers.
Display interface LEDs flash sequentially
The UPS has been shut down remotely
through software or an optional
accessory card.
None. The UPS will restart automatically when utility power is restored.
The Fault LED is illuminated, the UPS displays a fault message and emits a constant beeping sound
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.