Operation Manual Smart-UPS™ X Uninterruptible Power Supply Low Voltage SMX2000LV SMX2000LVNC SMX3000LV SMX3000LVNC High Voltage SMX2200HV SMX3000HV SMX3000HVT SMX3000HVNC su0787a Tower/Rack-Mount 4U
Overview Product Description The APC™ by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). The UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to safe levels or the batteries are fully discharged.
Specifications For additional specifications, refer to the APC by Schneider Electric web site at www.apc.com. Operating 0° to 40° C (32° to 104° F) Temperature Storage -15° to 45° C (5° to 113° F) charge UPS battery every six months Maximum Elevation Operating 3,000 m (10,000 ft) Storage 15,000 m (50,000 ft) 0% to 95% relative humidity, non-condensing 0° to 40° C (32° to 104° F) Maintenance free, sealed lead acid Battery cartridge weight: 23.8 kg (52.4 lb) UPS weight: 17.
Product Overview Front panel features Display interface panel UPS battery cable and connector Battery compartment Bezels su0783a Rear panel features SMX2000, 120 Vac SMX3000, 120 Vac GROUP 2 GROUP 1 GROUP 3 su0756a su0757a SMX2200/SMX3000, 230 Vac SMX3000, 208 Vac GROUP 1 GROUP 1 GROUP 2 GROUP 3 GROUP 2 GROUP 3 su0755a su0754a Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 3
Rear panel features continued SmartSlot Use the SmartSlot to install an optional Network Management Card (NMC). Chassis ground screw The UPS has a ground screw for connecting the ground leads on transient voltage devices. Prior to connecting a ground lead, disconnect the UPS from AC power. Utility power cable Use the power cable (supplied), to connect the UPS to utility power.
Operation Connect Equipment CAUTION RISK OF EQUIPMENT DAMAGE • Adhere to all local and national electrical codes. • Wiring should be performed by qualified electrician. • Always connect the UPS to a grounded outlet. Failure to follow these instructions can result in equipment damage Note: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period. 1.
Display Interface Online LED UPS Output ON/OFF button On Battery LED Fault LED Replace Battery LED Display screen UP/DOWN arrow buttons APC By Schneider Electric ENTER button ESCAPE button su0343a Display interface operation Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the sub menus under each main menu option. Press ESCAPE to exit a sub menu and return to a main menu.
Main Menu Status Some of these options are displayed as scrolling menus Display Description Standard Option Advanced Option Operating mode x x (scrolling menu) Efficiency x x Load power (Watts, %, VA) x x (scrolling menu) Load amperage x Load energy meter x Battery charge level % x x Battery runtime (hours, min) x x (scrolling menu) Battery temperature x x Battery voltage x Number of external battery packs x Input voltage and frequency x x (scrolling menu) Output voltage and
Main Menu Display Description Test & Diagnostics Logs About Standard Option Advanced Option UPS self test x x UPS alarms test x x UPS calibration test x x Last 10 transfer events (if applicable) x Last 10 fault events (if applicable) x Model identification x x Part number x x Serial number x x UPS manufacture date x x Replace battery part number x x External battery part number x x Battery install date x x Replace battery date x x UPS firmware revision x x NMC I
Configuration UPS Settings Start up Settings Use the display interface to configure these settings at initial start up. The UPS will prompt for a response to each setting, if no response is given, the default setting will be used. Note: The UPS will not turn on until all of these settings have been configured. Function Factory Default Options Description Language English • English • French • German • Spanish • Italian • Portuguese • Japanese The language for the display interface.
General settings Configure these settings at any time, using the display interface, PowerChute™ software, or a network management card. Function Factory Default High Transfer Point Low Voltage Options 100 V: 108 Vac 108-114 Vac 110 V: 116 Vac 116-125 Vac 120 V: 127 Vac 127-136 Vac 127 V: 134 Vac 134-143 Vac Description To avoid unnecessary battery usage, set the transfer point higher if the utility voltage is chronically high and the connected equipment is known to work under this condition.
Function Factory Default Options Description Low Runtime Warning 150 sec Value set in seconds The UPS will emit an audible alarm when the remaining runtime has reached this level. Date of Last Battery Replacement Date set at factory Reset this date when the battery module is replaced. Audible Alarm On On/Off The UPS will mute all audible alarms if this is set to Off or when any of the display buttons are pressed.
Switched Outlet Groups Note: Switched Outlet Groups provide battery backup power to connected equipment. Overview The Switched Outlet Groups can be configured to independently turn off, turn on, shut down, go into sleep mode, and reboot connected equipment.
Customize Switched Outlet Groups Use the Control menus to customize the Switched Outlet Groups. Function Factory Default Options Description Name String Outlet Group Outlet Groups 1, 2, 3 UPS Name String APC UPS Turn On Delay 0 sec Set the value in seconds The amount of time the Switched Outlet Groups will wait between receiving the command to turn on and the actual startup.
Emergency Power Off Overview The Emergency Power Off (EPO) option is a safety feature that will immediately disconnect all connected equipment from AC power. The UPS will immediately shut down and will not switch to battery power. Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS must be connected to the EPO switch. The UPS must be restarted for power to return to connected equipment. Press the ON/OFF button on the front panel of the UPS.
Troubleshooting Problem and Possible Cause Solution The UPS will not turn on or there is no output The unit has not been turned on. Press the ON button once to turn on the UPS. The UPS is not connected to utility power. Be sure the power cable is securely connected to the unit and to the utility power supply. The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit breaker. The unit shows very low or no utility power.
Problem and Possible Cause Solution All LEDs are illuminated and the UPS is plugged into a wall outlet The UPS has shut down and the battery has discharged from an extended outage. None. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. The Replace Battery LED is illuminated The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test.
Service and Transport If the unit requires service, do not return it to the dealer. Follow these steps: 1. Review the Troubleshooting section of the manual to eliminate common problems. 2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by Schneider Electric web site, www.apc.com. a. Note the model number and serial number and the date of purchase.
Limited Factory Warranty Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend the original warranty period.
APC by Schneider Electric Worldwide Customer Support Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways: • Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric Knowledge Base and to submit customer support requests. – www.apc.com (Corporate Headquarters) Connect to localized APC by Schneider Electric Web sites for specific countries, each of which provides customer support information.
