Warranty

For problems found within the first 30 days of operation, APC will replace defective units with
new units and pay all associated shipping charges. For defects found after 30 days, standard
service offers quick turnaround time by sending a replacement unit or, if requested, repairing the
customer's original UPS system. For companies with assigned asset tags and set depreciation
schedules, getting the original back rather than a replacement may be important.
Next Day Drop-Off Option
Who Should use Next Day Drop-Off Option
Customers choosing the next day drop-off option will receive a visit from an APC authorized
representative who will deliver a replacement unit to the customer's site while picking up the
defective unit. Customers who call before 12:00 p.m. Singapore time will receive their
replacement unit the next business day. Customers calling after 12:00 p.m. Singapore time will
receive their unit in two business days.
How Does the Next Day Drop-Off Option Work
This option requires that the customer be present on site at the agreed upon time to accept
delivery of the replacement unit. If the customer is not present upon arrival of the APC
authorized representative, it will be the customer's responsibility to reschedule the
delivery/pickup by calling Technical Support. Deliveries not rescheduled within 7 days will be
considered completed and will receive no further action from APC. Customers declaring the
need for the return of the original unit will receive the original unit back within 7 days of pickup.
Benefits of the Next Day Drop-Off Option
For problems found within the first 30 days of operation, APC will replace defective units with
new units and pay all associated shipping charges. For defects found after 30 days, next day
drop-off service offers quick turnaround time by sending a replacement unit or, if requested,
repairing of the customer's original UPS system. For companies with assigned asset tags and set
depreciation schedules, getting the original back rather than a replacement may be important.
Important Note: At the time of delivery, the faulty unit must be electrically de-installed and
ready to be removed from the customer site. Customers who have not electrically de-installed the
faulty unit prior to the arrival of the APC representative will be required to reschedule the
replacement delivery and will be charged a no trouble found service fee. APC is not responsible
for the electrical de-installation of faulty units, but may perform this service on a Time and
Materials basis at the customer's request.
For further information on our Time and Materials policy, please refer to APC's Terms and
Conditions document.