User's Manual
Table Of Contents
- Important Safety Messages
- Product Handling Guidelines
- Safety and General Information
- Specifications
- Product Overview
- Installation
- Status Indicators
- Feature Reference Guide
- Troubleshooting
- System Errors and Message Codes
- SmartConnect
- Battery Replacement
- Transport
- Service
- Limited Factory Warranty
- APC by Schneider Electric Worldwide Customer Support
Smart-UPS C 1000/1500 VA 120/230 Vac Tower / Rack-Mount 2U 17
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit.
b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If
this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for country
specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained
in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The internal batteries may remain
in the UPS.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.