User manual
Table Of Contents
- Introduction
- Overview
- Unpack package contents
- Read the Safety Guide before installing the UPS.
- Hardware supplied
- Accessories
- Install accessories prior to connecting power to the UPS.
- Optional accessories
- Specifications
- Environmental Specifications
- Physical Specifications
- Front and rear panels
- Installation
- Output hardwire instructions
- Input hardwire instructions
- Connect the internal battery charger
- Tower configuration
- Install stabilizer brackets
- Install display panel
- Install bezel
- 2-post rack-mount configuration
- Remove and rotate display panel
- Position UPS for mounting in rack
- Install rack-mount brackets
- Secure 2-post rack to floor
- Install UPS in rack
- Install display panel
- Install bezel
- Start-up
- Connect equipment and external battery packs to UPS
- Prior to connecting the grounding cable, ensure that the UPS is NOT connected to utility or battery power.
- Start the UPS
- Operation
- Front panel display
- Display panel function buttons and indicators
- UPS function buttons
- UPS indicators
- Configuration
- UPS Settings
- Settings are adjusted through PowerChute software or optional SmartSlot accessory cards.
- Emergency Power Off (EPO)
- Connect the EPO
- External batteries
- APC battery solution
- Third party battery solution
- Connect the UPS to a battery system
- Configure UPS parameters
- Troubleshooting
- Transporting the UPS
- Prepare the UPS for transport
- Regulatory Agency Approvals and Radio Frequency Warnings
- Class A
- Service
- Contact Information
- Two-Year Warranty

User Manual Smart-UPS RC UXI/UXICH 1000/2000/3000 VA 220/230/240 Vac Tower/Rack-Mount 4U 23
Service
If the UPS requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting in this manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
a. Note the model number of the UPS, the serial number located on the rear side of the unit,
and the date purchased. If you call APC Customer Support, a technician will ask you to
describe the problem and attempt to solve it over the phone. If this is not possible, the
technician will issue a Returned Material Authorization Number (RMA#).
b. If the UPS is under warranty, repairs are free.
c. Procedures for servicing or returning products may vary internationally. Refer to the APC
Web site for country specific instructions.
3. Pack the UPS in its original packaging. If this is not available, refer to www.apc.com for information about
obtaining a new set.
a. Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for
packaging. Damage sustained in transit is not covered under warranty.
b. Always DISCONNECT THE UPS BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The battery may remain in
the UPS.
4. Mark the RMA# on the outside of the package.
5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.
Contact Information
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Refer to the APC Web site to access documents in the APC Knowledge Base and to submit
customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer
support information.
– www.apc.com
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
Local, country-specific centers:
go to www.apc.com for information.
Contact the APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.