Manual

THIS POLICY IS NOT A WARRANTY. REFER TO SEIT LIMITED WARRANTY FOR INFORMATION CONCERNING THE WARRANTY FOR YOUR APC BY
SCHNEIDER ELECTRIC PRODUCT. THE LIMITATIONS AND CONDITIONS CONTAINED IN THIS POICY DO NOT AFFECT THE TERMS OF THE WARRANTY.
“Equipment Protection Policy”
The policy is valid in all European Union state members. It is also valid in Norway, Switzerland, Iceland, and Liechtenstein. If your electronic equipment is damaged by power
line transients on an AC power line (230V – see Note below) while directly and properly connected to a standard APC by Schneider Electric product covered by the Equipment
Protection Policy (“connected equipment”), and if all the remaining conditions specified below are met, SEIT will, at SEIT’s sole option, during the period specified below only,
replace the APC by Schneider Electric product and either a) pay for the repair of the connected equipment or b) reimburse you for the fair market value, as determined by the then
current price list of the Boston Computer Exchange (or equivalent), of the connected equipment, in an amount not to exceed the dollar limits stated below, if SEIT determines that
the damage was caused by the failure of the APC by Schneider Electric product to protect against power line transients and/or where applicable, telephone or CATV (Cable
Television) line transients. Power line transients that APC by Schneider Electric products have been designed to protect against, as recognized by industry standards, include
spikes and surges on AC power lines. Protection from telephone line transients applies only to APC by Schneider Electric products which offer modem or fax line protection, and
in cases in which such protection is available, telephone service equipment must include a properly installed and operating “primary protection” device at the service entrance
(such devices are normally added during telephone installation) in order to be covered for telephone line transients. Protection of CATV connected equipment from transients
applies only to APC by Schneider Electric products which offer such protection, and in such cases, the CATV service must be properly grounded according to the codes set forth
in the all applicable national and local electrical and safety codes in order to be covered for CATV transients.
“Data Recovery Policy”
If data is lost from the hard drive in the protected computer due to a malfunction of a properly connected APC by Schneider Electric product, SEIT will, at its sole discretion,
provide data recovery services from Ontrack
®
data recovery labs. This warranty will be offered to customers to the extent commercially reasonable, as determined by SEIT at its
sole discretion. Ontrack will make every commercially reasonable effort to retrieve customer data, however, due to the nature of data loss, recovery is not guaranteed. The data
recovery warranty is available on all APC by Schneider Electric products mentioned in the chart that follows with the exception of APC by Schneider Electric's Basic Surge
Protector models. Data recovery is limited to physical hard drives within protected computing equipment. Expressly excluded from this warranty are any type of external storage
devices.
SEIT reserves the right to determine whether the damage to the connected equipment is due to APC by Schneider Electric product failure by requesting that damaged equipment
be sent to SEIT for inspection. This policy is in excess of, and applies only to the extent necessary beyond, any coverage for the connected equipment provided by other sources,
including, but not limited to, any manufacturer’s warranty, and any extended warranty coverage.
Equipment Protection Policy Dollar and Period Limits:
For customers that meet the qualifications and conditions set forth in this policy, SEIT will provide reimbursements (cost of repair or fair market value) during the period limits
and up to the dollar limit stated as follows:
Product Amount Period
PM1W-FR, PM1W-GR, PM1W-IT, PM1W-UK, 35,000 GBP/50,000 Euros Lifetime
PM1WU2-FR, PM1WU2-GR, PM1WU2-IT, PM1WU2-UK
Note: “Lifetime” period is the life of the product while owned by the original purchaser (“you” or “purchaser”). Other period limitations are from the date of purchase.
Eligibility for coverage under the Equipment Protection Policy:
1. You must register the product by returning to SEIT the warranty card provided with the product within 10 days of purchase. All information must be filled in, and you should
retain a copy for your records.
2. All connected equipment must have a CE mark.
3. The APC by Schneider Electric product must be plugged into properly wired and grounded outlets; no extension cords, adapters, other ground wires, or electrical connections
may be used, with the sole exception of other standard APC by Schneider Electric 230V products. The installation must not include power protection products by any
manufacturer other than APC by Schneider Electric. The installation must comply with all applicable local electrical and safety codes.
4. Any claim under the Equipment Protection Policy must be made within 10 days of the day of alleged damage to the connected equipment.
5. The Equipment Protection Policy covers only those product models listed above and is valid in all Eurpean Union state members, as well as Norway, Switzerland, Iceland, and
Liechtenstein.
What is not covered under the Equipment Protection Policy:
1. DAMAGE TO ELECTRONIC EQUIPMENT RESULTING FROM TRANSIENTS ON DATA LINES IS NOT COVERED.
2. Restoration of lost data and reinstallation of software are not covered.
3. This policy does not cover damage from a cause other than AC power line transients, except for damage due to telephone line or CATV transients, which is covered only if the
APC by Schneider Electric product offers such protection.
4. DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION ENVIRONMENT FOR THE PRODUCT (INCLUDING, BUT NOT LIMITED TO,
LACK OF A PROPER SAFETY GROUND).
5. Damage caused by the use of the APC by Schneider Electric product for purposes other than those for which it was designed.
6. Damage caused by accidents, or disasters such as fire, flood, or wind.
7. Damage caused by abuse, misuse, alternation, modification, or negligence.
8. This policy is null and void if, in SEIT’s view, the APC by Schneider Electric product has been tampered with or altered in a
ny way.
9. EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL SEIT BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES
WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING
OUT OF THE USE OF THE APC BY SCHNEIDER ELECTRIC PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL
THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE BUT ARE NOT
LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE APC BY SCHNEIDER ELECTRIC PRODUCT OR THE CONNECTED
EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR
SERVICES, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.
Submitting an Equipment Protection Policy Claim:
1. If all of the conditions for coverage are satisfied, call the SEIT customer service department (see list at the end of the document for respective
phone numbers) and obtain an EPP RMA (Equipment Protection Policy Returned Material Authorization) number. SEIT will forward you an
Equipment Protection Policy claim form, which must be completed and filed within 30 days.
2. Mark the Equipment Protection Policy RMA number on the product you are returning.
3. Pack the APC by Schneider Electric product in its original packaging (or request packing materials from SEIT if the packaging has been
discarded). Enclose the completed Equipment Policy claim form and a copy of your sales receipt for the APC by Schneider Electric product
in box.
4. Mark the EPP RMA number clearly on the outside of box.
5. Ship the product (one way shipping charges paid by you) to:
American Power Conversion, Technical Support, Ballybrit Business Park, Galway, Ireland
Tel. [phone].
6. SEIT will evaluate the product to determine its level of functionality, and will examine the product for evidence of damage from AC line
transients (telephone line or CATV transients, if applicable). (A) If SEIT’s evaluation provides no evidence of damage from power line
transients (telephone line or CATV transients, if applicable), SEIT will send to the customer (i) a report summarizing the tests performed and
(ii) a rejection of claim notice. (B) If the APC by Schneider Electric product shows evidence of damage from power line transients (telephone
line or CATV transients, if applicable), SEIT will request that all connected equipment for which an Equipment Protection Policy claim has
been submitted, be sent for evaluation to either SEIT or an authorized service center. If it is determined that the connected equipment has
been damaged from AC power line transients (telephone line or CATV transients, if applicable), SEIT will, in its discretion, either authorize
you to have the equipment repaired or reimburse you for the fair market value of the damaged equipment, up to the dollar limits stated above.
7. If you are authorized by SEIT to have the connected equipment repaired, the repair must be performed at a service center that is authorized by
the manufacturer of the connected equipment. SEIT reserves the right to contact the authorized service centre directly to discuss repair costs
and damage to the connected equipment to determine if it was caused by AC power line transients (telephone line or CATV transients, if
applicable) and the right to request that the service centre forward the connected equipment or components to SEIT for inspection.
8. SEIT will, after determining that the damage was caused by the failure of the APC by Schneider Electric product to protect against AC power
line transients (telephone line or CATV transients, if applicable), issue payment to you, in its sole discretion, for either costs of repair of the
fair market value of the connected equipment, up to the dollar limits stated above. SEIT reserves the right to require you to transfer title and
deliver the connected equipment to SEIT if it chooses to reimburse you for the fair market value of the connected equipment.
9.Unless modified in a writing signed by SEIT and you, the terms of this policy are understood to be the complete and exclusive
agreement
between the parties, superseding all prior agreements, oral and written, and all other communications between the parties relating to the subject
matter of this agreement. No employee of APC by Schneider Electric or any other party is authorized to make any representations beyond those
made in this agreement concerning the Equipment Protection Policy.
APC by Schneider Electric IT Customer Support Worldwide
For country specific customer support, go to the APC by Schneider Electric Web site, www.apc.com.
990-9742A
04/2015
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or their affiliated companies. All other trademarks are property of their respective owners.