User`s guide

®
USER’S GUIDE Network Management Card
119
Troubleshooting
Management Card Access Problems
For problems that are not described here, see the troubleshooting flowcharts
in on the APC Network Management Card utility CD. Click the
Troubleshooting link in the CD interface
If the problem still persists, see Two-Year Factory Warranty.
Problem Solution
Unable to ping the
Management Card
If the Management Card’s Status LED is green, try to ping
another node on the same network segment as the Management
Card. If that fails, it is not a problem with the Management Card. If
the Status LED is not green, or if the ping test succeeds, perform
the following checks:
• Verify that the Management Card is properly seated in the UPS
or expansion chassis.
• Verify all network connections.
• Verify the IP addresses of the Management Card and the NMS.
• If the NMS is on a different physical network (or subnetwork)
from the Management Card, verify the IP address of the default
gateway (or router).
• Verify the number of subnet bits for the Management Card’s
subnet mask.
Cannot allocate the
communications port
through a terminal program
Before you can use a terminal program to configure the
Management Card, you must shut down any application, service,
or program using the communications port.
Cannot access the control
console through a serial
connection
Make sure that you did not change the baud rate. Try 2400, 9600,
19200, or 38400.