User Manual

15Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve
the problem over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider
Electric web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam beads
for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport
Association (IATA) regulations require that UPS batteries be disconnected before
shipping. The internal batteries may remain in the UPS.
b. External Battery Pack products are deenergized when disconnected from the associated
UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all
units utilize an external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
The Replace Battery LED is illuminated and the UPS beeps for one minute every five hours
The battery has a weak charge.
Allow the battery to recharge for at least four hours. Then, perform a self-test. If the
problem persists after recharging, replace the battery.
The Replace Battery LED is flashing and the UPS beeps once every 2 seconds
The replacement battery is not properly
connected.
Be sure that the battery connector is securely connected.
The UPS displays a site wiring fault message
Wiring faults detected include missing ground,
hot-neutral, polarity reversal, and overloaded
neutral circuit.
If the UPS indicates a site wiring fault, have a qualified electrician inspect the building
wiring. (Applicable for 120 V units only.)
Problem and Possible Cause Solution