Installation Guide

Back-UPS Pro BX850/1000/1350/1500M/M-LM60
9
Troubleshooting
Problem Possible Cause Corrective Action
Back-UPS will not
switch on.
The Back-UPS is not connected
to AC power.
Ensure that the Back-UPS is
securely connected to an AC
outlet.
The circuit breaker has been
tripped.
Disconnect non-essential
equipment from the Back-UPS.
Reset the circuit breaker.
Re-connect equipment one item at
a time. If the circuit breaker is
tripped again, disconnect the
device that caused the trip.
The internal battery is not
connected.
Connect the battery.
The AC input voltage is out of
range.
Adjust the transfer voltage and
sensitivity range.
The Back-UPS
does not provide
power during a
AC power outage.
Ensure that essential equipment
is not plugged into a Surge Only
outlet.
Disconnect equipment from the
Surge Only outlet and re-connect
to a Battery Backup outlet.
The Back-UPS is
operating on
battery power,
while connected to
AC power.
The plug has partially pulled out
of the wall outlet, the wall outlet
is no longer receiving AC power,
or the circuit breaker has been
tripped.
Ensure that the plug is fully
inserted into the wall outlet.
Ensure that the wall outlet is
receiving AC power by checking it
with another device.
The Back-UPS is performing an
automatic self test.
No action is necessary.
The AC input voltage is out of
range, the frequency is out of
range, or the waveform is
distorted.
Adjust the transfer voltage and
sensitivity range.
The Back-UPS
does not provide
the expected
amount of backup
time.
Battery Backup outlets may be
fully or improperly loaded.
Disconnect non-essential
equipment from the Battery
Backup outlets and connect the
equipment to surge outlets.
The battery was recently
discharged due to a power outage
and has not fully recharged.
Charge the battery cartridge for
16 hours.
The battery has reached the end
of its useful life.
Replace the battery.
The Replace
Battery indicator
is illuminated.
The battery has reached the end
of its useful life.
Replace the battery as early as
possible.
The Overload
indicator is
illuminated.
The equipment connected to the
Back-UPS is drawing more
power than the Back-UPS can
provide.
Disconnect non-essential
equipment from the Battery
Backup outlets and connect the
equipment to surge outlets.